“Purchased June 2019, unit started showing high temps in December 2020, 6 months after warranty. Are there any methods in place to get some credit toward a new one?”
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Hi, thanks for reaching out to us and for giving us the opportunity to help you with this! We are very sorry to hear of the temperature issues you are experiencing with your chest freezer. We can understand that this has been a frustrating and inconvenient situation for you. We would first recommend that you refer to the troubleshooting guide on page 11 of your Use and Care Manual for things to check before calling service. If these tips do not resolve the issue, we would recommend that you reach out to us via our Contact Us page online so that we can help you with this further. We hope that this helps! -Eliza@GEA
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