“I purchased a stacked washer and dryer from Best Buy Model # GUD27ESSM1WW Serial # AZ0504035C and on the first selection to perform and wash it doesn't complete the cycle and the items in the wash remain in water and this is only in the first selection.”
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For help with this issue, please reset the unit. To reset, you'll need to unplug it for 2 minutes, plug it back in, and then press Start. If the issue persists, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
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