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Sorry, there was a problem. Please try again later.Hi Kay - Thanks for reaching out to us. Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle. This information can be found in the Safety Information section of the Owner's Manual of models with this feature. The start-up sequence is a feature designed to discourage misuse of the product. The basket movement, water starting and stopping, and unlocking of the lid are all normal steps in this sequence. Owner's Manual (Page 4): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - Also, the unit will not start/fill with lid open if Precise Fill is selected except on Bulky Items cycle. Is water turned on to the washer? Make sure the hot and cold water valves are fully open. Some electronic control models will time out if the washer takes longer than 20 to 40 minutes to fill. This could be caused by low water pressure or clogged screens. We suggest to view the following troubleshooting link - TOP LOAD WASHER - NO FILL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17383 - For service, please schedule an appointment with GE Appliances Factory Service online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue
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