“When we wash darks, no matter what combination we try of water temp and rinse cycle, there is detergent residue on our clothes. Even if we just wash 1 shirt it is leaving residue. What can we do to fix this. We have only had the washer for 2 months!”
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Hi - Thanks for reaching out to regarding your washer. We understand your frustration. We suggest to select the Deep Rinse option even if you are not using a fabric softener. This ensure clothes are rinsed free of detergent, fabric softener and stubborn soils. Play Video: https://www.youtube.com/embed/fbkVOdkZJ5E?rel=0 - HE detergent should be added to the right side of the dispenser drawer. Do not overfill or dilute detergent as this can result in additive being dispensed prematurely in the wash cycle. For optimal performance, especially when selecting cooler temperature and in cold weather climates, place powdered HE detergent directly in the wash basket before adding clothes. NOTE: Single-dose laundry packets should not be added to the dispenser drawer, as they will not dispense properly. Put packets in bottom of wash basket. For reference, see page 15 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586-1.pdf - If you still need assistance, a qualified service technician is required for an accurate diagnosis. To schedule service online, contact us at GEAppliances.com/service or call 800.GE.CARES (800.432.2737). Keep in touch. We are always eager to help! Sue
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