A:AnswerGreetings,
Thank you for reaching out. This is a good question! When measuring with the leveling legs in the shortest position, the height from the bottom of the foot to the bottom of the door is approx. 9.75”. This can further be increased by extending the leveling legs outward if needed to make it taller. If this doesn't help, please reach out to us on social media. We'll be happy to help! Stay safe. Mike@GEA
A:AnswerHi Debt - Thanks for reaching out to us and for choosing this front load washer for your home! We appreciate your interest in an accessory pedestal kit and are happy to answer this for you. You can use the GFP1528SNWW 16" pedestal to raise the door opening and height of your washer! This pedestal also includes a storage drawer that is tall enough to fit a full-sized laundry detergent bottle and provides multi-use storage. Additionally, if you have either the gas or electric matching GFD55 dryer model, this pedestal can be used to raise it as well. We hope that this helps! -Eliza@GEA
A:AnswerHi - Thanks for reaching out to us and for your patience. We appreciate your interest in this front load washer and are happy to answer this for you! This washer is equipped with Load-Sensing Adaptive Fill to provide just the right amount of water for best performance and low water usage. The wash basket will turn briefly and assess the weight of the load and how absorbent it is to then apply the proper amount of water to wash the load. We hope that this helps! -Eliza@GEA
A:AnswerI got my machine on 7-8-20 and have not had this problem. I would have the service people come back out and check it. Did you overload the machine? My problem with mine is they didn't balance it and it threw my detergent to the floor which broke and left me with a liquid soap mess all over the garage. they are coming tomorrow to fix it.
A:AnswerHi - Thank you for your interest in a new GE washer. This front load model washer will use an average of 14.4 gallons of water per cycle as compared to a similar capacity top-load style which will use on average 20.6 gallons of water per cycle. We hope this helps and that you do choose a GE washer for your home. Vikki@GEA
A:AnswerHello- Thank you for your question. We are always happy to help! The riser increases the height of your washer or dryer by 7 inches, making it easier to load and unload laundry and allowing you to use the top as a folding surface. This riser puts the unit at a comfortable working level that meets ADA standards. The pedestal raises the washer 16 inches in height and accommodates large additive bottles. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHey there,
We're happy to answer your question! Yes, you can use scent beads in this washer. Make sure to add them directly into the drum and not into the dispenser. Be sure to follow the manufacturer's instructions. Happy washing! Mike@GEA
A:AnswerGreetings,
Thank you for your question. We're happy to answer! This model washer uses a belt and pulley driven system with no transmission. Let us know if you have more questions. Have a great day! Mike@GEA
A:AnswerPlease PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
A:AnswerThe washer has a separate filter for the discharge line on the bottom right of the machine. The small panel comes off with a flathead screwdriver, then a plastic ramp folds down to expose the filter. The filter unscrews from the housing. Water will come out, but the plastic ramp will direct it toward the front, so have a small bucket ready.
The filter is very course, so it traps large debris before it makes it down your discharge hose/drain.
It’s recommended to clean out every year. I went 2 years as it’s just me and my wife so the duty cycle isn’t as much as a larger family with more laundry.
A:AnswerHi there, thanks for asking us about this, it's a great question. We don't recommend our washer sit on any pedestal but GE pedestals. We have not tested and therefore cannot recommend any but our own for this washer to sit on. We apologize for the inconvenience of this. The pedestal for this washer is model GFP1528SNWW. We strongly recommend this washer only be set upon this pedestal. Kindly let us know if we can answer additional questions for you. Best regards. -Kacie@GEA
A:AnswerHello,
This is a great question to ask! When looking at the washer from the back, the water hoses are connected at the top right of the machine. You can view a diagram of the machine on page 21 of the manual and connection instructions starting on page 22. https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/341e7a25-d8f8-48b8-846c-77bb0b27af2e.pdf. We're happy to help if you have any other questions. Stay well! Mike@GEA
A:AnswerHey there - we will gladly share more information about the pedestal for this UltraFresh washer! We're happy to inform you that there is a pedestal that will work with this unit and the model number is #GFP1528SNWW. You can also find it here: https://www.bestbuy.com/site/ge-washer-dryer-laundry-pedestal-with-storage-drawer-white/6387862.p?skuId=6387862 -- We hope you found this helpful. Take care. - Pablo@GEA
A:AnswerHello, thank you for taking the time to reach out with this excellent question. For towels, we recommend selecting "normal" soil level, "warm" wash temp, and "max" spin selection. A full list of suggested cycles for different fabric types can be found starting on page 7 of the use and care manual, linked here: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/341e7a25-d8f8-48b8-846c-77bb0b27af2e.pdf - We hope this clears things up for you! -Elliot@GEA
A:AnswerWe're sorry that finding this pedestal has been harder than we had anticipated. The correct pedestal for this washer is GFP1528SNWW. If you would instead like the optional riser, its part number is GFR0728SNWW. This washer is not compatible with any other brand of pedestals and we do not recommend installing it with one. We hope this helps! Let us know if there's anything else we can do for you. -Chris@GEA
A:AnswerHi there, and thanks for this great question! We know using a pedestal with your washer can improve your laundry experience, and we’re glad to advise. Model GFW550SSNWW is compatible with the pedestal listed under model number GFP1528SNWW. We would not recommend using any pedestal other than that one; we regret any inconvenience caused, but the model was designed for use with that particular pedestal, and other combinations would not have been tested for safety and reliability, and may not connect properly at all. We hope this information is useful for you. If you have any other questions or concerns, we are happy to offer assistance any time. Best wishes! -Sarah@GEA
A:AnswerIt’s a ventilation system that comes on after the wash cycle has ended and you remove your clothes and shut the door. The vent system dries the machine so that you don’t get odor and mold growing in it. You can turn it on and off whenever you want.
