A:AnswerHello! Thanks for reaching out. The unit's dimensions are:14 1/2 H x 19 W x 19 13/16 D. For a standard double window, the Minimum/ Maximum Window Opening Height is 14 9/16 inches. The Minimum Window Opening Width is 25 inches and the Maximum Window Opening Width is 36 5/8 inches. We hope this information helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerNo accessories. If installed following the directions, the weight is on the window sill, and the double-hung window lowers onto the top of the unit to hold it in place. I do not use any outside supports. For the winter, I remove the unit from the window and store it in a closet.
A:AnswerGreetings,
Thanks so much for reaching out. This is a great question. This air conditioner has a decibel range of 62 dbA to 67 dbA. Let us know if you have additional questions. Have a great one! Mike@GEA
A:AnswerThe 12,000 BTU GE unit I got also has a minimum temperature of 64.
The rubber plug on the bottom should NOT be removed unless absolutely necessary. These are designed to pool up an amount of water and splash it on your compressor to keep things running efficiently. The unit should drain fine by itself without removing the rubber plug
A:AnswerHello there, thank you for taking a moment to contact us. We're sorry to say that we cannot recommend you try and disassemble this air conditioner. With that being said, we hope everything is okay. If you need any additional help, you can reach out to us on social media or consult the warranty listed on page 17 of your owner's manual. All the best. - Guy@GEA
A:AnswerHi there, thank you for reaching out to us. We're sorry to say this air conditioner is only designed for window installation. We apologize if this is an inconvenience to you and we're wishing you the best. - Guy@GEA
A:AnswerHello there - Thanks for reaching out about this! This A/C only cools and does not have a heat feature. Also, this model is designed to be installed in standard double hung windows and cannot be installed in a wall. Thanks for checking! -Mikayla@GEA
A:AnswerHello, thank you for your inquiry. We are sincerely sorry you are experiencing difficulty with the display of your new air conditioner and certainly understand your frustration. If you are having difficulty seeing the display, we recommend you use our SmartHQ app to remotely control the temperature and settings of your unit. However, if you feel that your air conditioner's display is darker than what it should be, please don't hesitate to reach out to us so we can look into this further. We have also passed your comments along to our air conditioner design and development department for future improvements and consideration. We hope this helps! -Chris@GEA
A:AnswerThe filter is located behind a flip-out panel on the lower half of the front of the unit. Very easy to access and yes it is washable. In fact the manual recommends washing it with soap and water when cleaning.
A:AnswerHi,
Thanks for asking! We appreciate the interest and would love to help. We found that his air conditioner is designed for double-hung windows only. They cannot be installed in vertical, casement, or single hung windows. We apologize if this causes any inconveniences. Have a great day!
-Sylvia@GEA
