Questions & Answers

Name: GE - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with WiFi and Remote - White
Brand: GE
SKU: 6390687
Price: 359.99 USD
Rating: 4.2 (1592 reviews)

GE - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with WiFi and Remote - White

Model:: AHP12LZ; |
SKU:: 6390687

User rating, 4.2 out of 5 stars with 1592 reviews.

Highly rated by customers for:

Clearance

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Page Showing 41-60 of 117 questions

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QuestionIt's a 110 or 220 V?
Asked 4 years ago by Roberta.
- Answer 110
  Answered 4 years ago by Cbeatty
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QuestionWhat accessories go with this? I'm thinking of support for the section that hangs outside. And do you recommend an outside cover for the exposed section in the winter?
Asked 4 years ago by Anonymous.
- Answer No accessories. If installed following the directions, the weight is on the window sill, and the double-hung window lowers onto the top of the unit to hold it in place. I do not use any outside supports. For the winter, I remove the unit from the window and store it in a closet.
  Answered 2 years ago by ThomasP
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QuestionHow many decibels?
Asked 4 years ago by Moondog73.
- Answer Greetings, Thanks so much for reaching out. This is a great question. This air conditioner has a decibel range of 62 dbA to 67 dbA. Let us know if you have additional questions. Have a great one! Mike@GEA
  Answered 4 years ago by GE Answers
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QuestionIs this an energy star rated air conditioner?
Asked 4 years ago by Cliff.
- Answer Yes it is! Just bought mine this year and it is working great in a small 1 bedroom house.
  Answered 4 years ago by Sistersister
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QuestionHow long are the doors to the AC
Asked 4 years ago by Anonymous.
- Answer They are about a foot and half to 2 feet when extended.
  Answered 3 years ago by Pastdark
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QuestionDoes this unit dehumidify as well?
Asked 4 years ago by Anonymous.
- Answer Yes
  Answered 4 years ago by Jim1980
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QuestionI bought the 8000 BTU and the lowest temperature setting is 64 degrees. What is the lowest temperature setting for the 10000 BTU ? And what happens if you forgot to pull the drain plug out after installation?
Asked 4 years ago by GiGi.
- Answer The 12,000 BTU GE unit I got also has a minimum temperature of 64. The rubber plug on the bottom should NOT be removed unless absolutely necessary. These are designed to pool up an amount of water and splash it on your compressor to keep things running efficiently. The unit should drain fine by itself without removing the rubber plug
  Answered 4 years ago by Nicc
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QuestionIs there a drain hose that works with this AC?
Asked 4 years ago by Chetta.
- Answer No hose, Just a hole in the bottom with a removable plug
  Answered 4 years ago by DmJ56
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QuestionHow do I disassemble 12000 BTU smart window air conditioner APH12
Asked 4 years ago by Kevin.
- Answer Hello there, thank you for taking a moment to contact us. We're sorry to say that we cannot recommend you try and disassemble this air conditioner. With that being said, we hope everything is okay. If you need any additional help, you can reach out to us on social media or consult the warranty listed on page 17 of your owner's manual. All the best. - Guy@GEA
  Answered 4 years ago by GE Answers
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QuestionCan this unit be installed through a wall?
Asked 4 years ago by Wall.
- Answer Hi there, thank you for reaching out to us. We're sorry to say this air conditioner is only designed for window installation. We apologize if this is an inconvenience to you and we're wishing you the best. - Guy@GEA
  Answered 4 years ago by GE Answers
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QuestionCan I install this thru the wall?
Asked 4 years ago by Marco.
- Answer Hi - As this model has a fixed chassis, it is not designed for through the wall installation. Thank you for checking with us. Vikki@GEA
  Answered 4 years ago by GE Answers
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QuestionHow long is the power cord?
Asked 4 years ago by Kami.
- Answer I think 6 feet...
  Answered 4 years ago by Anonymous
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QuestionDo it heat as well as cool? Can it be wall mounted instead of window?
Asked 4 years ago by Roy.
- Answer Hello there - Thanks for reaching out about this! This A/C only cools and does not have a heat feature. Also, this model is designed to be installed in standard double hung windows and cannot be installed in a wall. Thanks for checking! -Mikayla@GEA
  Answered 4 years ago by GE Answers
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QuestionCan the air be directed up and down manually along with usual side to side?
Asked 4 years ago by kenny.
- Answer Yes, the louvers can be set for up or down.
  Answered 4 years ago by ScottC
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QuestionIs anyone else having a problem with the LED display? You can hardly see it during the day.
Asked 4 years ago by Ro.
- Answer Hello, thank you for your inquiry. We are sincerely sorry you are experiencing difficulty with the display of your new air conditioner and certainly understand your frustration. If you are having difficulty seeing the display, we recommend you use our SmartHQ app to remotely control the temperature and settings of your unit. However, if you feel that your air conditioner's display is darker than what it should be, please don't hesitate to reach out to us so we can look into this further. We have also passed your comments along to our air conditioner design and development department for future improvements and consideration. We hope this helps! -Chris@GEA
  Answered 4 years ago by GE Answers
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QuestionDo you install the AC and take away the old one.
Asked 4 years ago by buzzie.
- Answer yes
  Answered 4 years ago by REDS
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Questionwhere is the filter & is it washable
Asked 4 years ago by ice.
- Answer The filter is located behind a flip-out panel on the lower half of the front of the unit. Very easy to access and yes it is washable. In fact the manual recommends washing it with soap and water when cleaning.
  Answered 4 years ago by HuskerDan
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QuestionWill this unit work in a casement window with a 20" opening?
Asked 4 years ago by Anonymous.
- Answer Hi, Thanks for asking! We appreciate the interest and would love to help. We found that his air conditioner is designed for double-hung windows only. They cannot be installed in vertical, casement, or single hung windows. We apologize if this causes any inconveniences. Have a great day! -Sylvia@GEA
  Answered 4 years ago by GE Answers
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QuestionIf the unit is in our living room, will it help keep our bedroom cool if we leave the door open? The outlets in our bedroom are not close enough to windows to set an AC up in there.
Asked 4 years ago by Anonymous.
- Answer Hello, Thanks for asking! We're glad you chose GE Appliances and we're here to help. We found that this model is ideal for rooms up to 550 Sq. Ft. If your bedrooms are within this distance keeping the doors open should help. Let us know if you have any more questions or concerns. Take care! -Sylvia@GEA
  Answered 4 years ago by GE Answers
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QuestionWhat is the depth of the AC from where it attaches to the window forward into the room (we have an obstruction in front of the window so front portion must be less than 5.5"). See red line in photo below.
Asked 4 years ago by Will.
- Answer Hi there, We'd be delighted to answer your question! The distance from the side panels to the very front of the unit is 4.717". We hope this is helpful. Stay in touch! Mike@GEA
  Answered 4 years ago by GE Answers
  Answer this question

Showing 41-60 of 117 questions

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Questions & Answers

GE - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with WiFi and Remote - White

Q: QuestionIt's a 110 or 220 V?

Q: QuestionWhat accessories go with this? I'm thinking of support for the section that hangs outside. And do you recommend an outside cover for the exposed section in the winter?

Q: QuestionHow many decibels?

Q: QuestionIs this an energy star rated air conditioner?

Q: QuestionHow long are the doors to the AC

Q: QuestionDoes this unit dehumidify as well?

Q: QuestionI bought the 8000 BTU and the lowest temperature setting is 64 degrees. What is the lowest temperature setting for the 10000 BTU ? And what happens if you forgot to pull the drain plug out after installation?

Q: QuestionIs there a drain hose that works with this AC?

Q: QuestionHow do I disassemble 12000 BTU smart window air conditioner APH12

Q: QuestionCan this unit be installed through a wall?

Q: QuestionCan I install this thru the wall?

Q: QuestionHow long is the power cord?

Q: QuestionDo it heat as well as cool? Can it be wall mounted instead of window?

Q: QuestionCan the air be directed up and down manually along with usual side to side?

Q: QuestionIs anyone else having a problem with the LED display? You can hardly see it during the day.

Q: QuestionDo you install the AC and take away the old one.

Q: Questionwhere is the filter & is it washable

Q: QuestionWill this unit work in a casement window with a 20" opening?

Q: QuestionIf the unit is in our living room, will it help keep our bedroom cool if we leave the door open? The outlets in our bedroom are not close enough to windows to set an AC up in there.

Q: QuestionWhat is the depth of the AC from where it attaches to the window forward into the room (we have an obstruction in front of the window so front portion must be less than 5.5"). See red line in photo below.

Best-selling window air conditioners

QuestionIt's a 110 or 220 V?

QuestionWhat accessories go with this? I'm thinking of support for the section that hangs outside. And do you recommend an outside cover for the exposed section in the winter?

QuestionHow many decibels?

QuestionIs this an energy star rated air conditioner?

QuestionHow long are the doors to the AC

QuestionDoes this unit dehumidify as well?

QuestionI bought the 8000 BTU and the lowest temperature setting is 64 degrees. What is the lowest temperature setting for the 10000 BTU ? And what happens if you forgot to pull the drain plug out after installation?

QuestionIs there a drain hose that works with this AC?

QuestionHow do I disassemble 12000 BTU smart window air conditioner APH12

QuestionCan this unit be installed through a wall?

QuestionCan I install this thru the wall?

QuestionHow long is the power cord?

QuestionDo it heat as well as cool? Can it be wall mounted instead of window?

QuestionCan the air be directed up and down manually along with usual side to side?

QuestionIs anyone else having a problem with the LED display? You can hardly see it during the day.

QuestionDo you install the AC and take away the old one.

Questionwhere is the filter & is it washable

QuestionWill this unit work in a casement window with a 20" opening?

QuestionIf the unit is in our living room, will it help keep our bedroom cool if we leave the door open? The outlets in our bedroom are not close enough to windows to set an AC up in there.

QuestionWhat is the depth of the AC from where it attaches to the window forward into the room (we have an obstruction in front of the window so front portion must be less than 5.5"). See red line in photo below.