“I've never seen any dripping from the outside. I shouldn't have to remove a plug or anything from that slide correct? Trying to see what I can do to avoid the P1. Are pump failurea common?”
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I have had this unit for exactly 1 year and 2 weeks. Installed today to use for the first time this season after proper removal for winter (drained and dry, stored in our spare bedroom on the second floor at normal room temperatures, not in a basement or attic where it could potentially freeze). All filters cleaned before storing and again before operation today. Fired it up, made sure it connected to wifi and was operating normally and I walked away. I came back to the room not even an hour later and I have the FL code. The unit is NOT draining properly on its own. I troubleshooted all available info to drain the unit and clear the code and I still get the same results after 30-60 minutes of use. I now have to unplug the indoor drain plaug with a bucket underneath to make the unit operate properly - like a dehumidifier with a constant dripping noise into the bucket and then of course dumping it. All online support options say to schedule a repair service if self-teoubleshooting doesn't resolve the issue. $400+ for this unit to only last one season and then need to pay a repair tech to fix their issues is ridiculous!!
Sorry, there was a problem. Please try again later.Hello - we’re glad you reached out! Pump failures are possible, although not common. Instructions for what to do in case of a pump failure are on page 16 of the manual, which is in the “Features” section of the product page on the Best Buy website. -- Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit - although this is largely dependent on location and weather conditions. There is a subbase water plug in the back of the unit which can be removed during operation to minimize water in the back of the unit. However, we do not recommend removing the subbase water plug in the back of the unit because removing it will lower the efficiency of the unit. We hope this is insightful! Feel free to reach out if you have any other questions, as we’re happy to help! Lauren@GEA
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