My Nest is set at 76 and the inside temp reads 78 or 79, so the AC is always running. I did a factory reset; which did not help. How do I correct this? Not sure if this falls under the warranty as the Nest is only 3 y/o and we recently installed a new AC. null

Question

Mason · Accepted Answer

Sounds like you need a new thermometer.

Google Nest Support · Answer

Oh no! Let's go over a few troubleshoot steps you can take:

- Make sure all the wires are fully inserted. Turn off the power of your system first before touching the wires.
- You may need to re-strip and straighten the wire ends so that they can be fully inserted into the Nest base’s connectors.
- Check that your system doesn't need maintenance. To confirm this, try reinstalling your old thermostat to isolate the issue further.
- If the issue persist, contact a local pro to diagnose your system and check if there's a need to install a C wire.
-For more information on why your Nest Thermostat temp is different from your home temp check here: https://support.google.com/googlenest/answer/9233450?hl=en

“My Nest is set at 76 and the inside temp reads 78 or 79, so the AC is always running. I did a factory reset; which did not help. How do I correct this? Not sure if this falls under the warranty as the Nest is only 3 y/o and we recently installed a new AC.”

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