“Samsung tv purchased 2018 with 5 year warranty. Remote control not working, a new one is being sent. Does this need to be programmed, if so, will there be a charge?”
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Hi Tom. Thanks for your question! We'd like to know more about the remote you're having sent back to you. If this is a Samsung TV remote replacement just like the original, there shouldn't be any programming needed. If you would like us to come out to assist in making sure everything is good to go, there would likely be a charge of $99. If you're a Total Tech Support member, the service would be $49 instead. If you would like some help, you can contact us at (800) GEEK-SQUAD or (800) 433-5778.
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