Questions & Answers

Q: QuestionHow many activities can the installer customize on the remote?

• A:Answer The installer will help customize up to six different actions on the remote.

Q: QuestionDoes this service include setting up audio or video components?

• A:Answer No, the Harmony Remote Programming does not include setup of audio or video components.

Q: QuestionDoes the service require a working internet connection?

• A:Answer Yes, this service requires a working high-speed Internet connection.

Q: QuestionWill the installer clean up after the remote programming?

• A:Answer Yes, the installer will clean up the work area and remove any unneeded product packaging.

Q: QuestionWhat is the workmanship warranty for this service?

• A:Answer The workmanship warranty for this service is 90 days.

Q: QuestionCan the service connect the remote to my home network?

• A:Answer Yes, the service can connect the remote or its smart hub to your existing home network.

Q: QuestionWe recently moved and need our Harmony remote that Geek Squad had set up for us on our previous home set up again Cost?

Asked 8 years ago by Florida2017.

• A:Answer I would recommend giving Geek Squad a call at 1-800-433-5778. Pricing on the website will only reflect new set-ups.

  Answered 8 years ago by FeyBBY

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Q: QuestionI've purchased my own "netgear" Cable Modem to hook up. Time warner keeps raising their price of renting their modem; therefore, I've purchased my own "Netgear" modem and need it hooked up. In addition, I would like to switch out my older router.

Asked 9 years ago by RedTail.

This question was asked about the related product: Remote Control Programming

• A:Answer Hi RedTail - the Geek Squad has a service called Home WiFi setup and support. It covers the setup of your new router and includes a year of ongoing support for your network. This can be purchased online or my going into your local Best Buy store.

  Answered 9 years ago by Justin

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Q: QuestionI need help to program my tv with one remote control and set up vcr box at home

Asked 9 years ago by rose.

This question was asked about the related product: Remote Control Programming

• A:Answer The Geek Squad is available to help with this. You can purchase the in-home service online or talk to an Agent in store to schedule your appointment.

  Answered 9 years ago by KevinJames

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Q: QuestionCan a logitech Harmony universal remote be repaired? The buttons are sticking

Asked 6 years ago by Anonymous.

• A:Answer Hi there! The Geek Squad Protection (GSP) plan on Logitech Harmony remotes should cover normal wear and tear. To see what may be possible for your remote, please visit you local Best Buy store to partner with a Geek Squad Agent or customer service specialist. ^Jenni

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionOur LG TV no longer has any sound - great picture but no sound. Switched it with a RCA TV that someone left behind. Get cable fine but cannot access Netflix. I need help in programming for Netflix and for future accessing of other streaming resources.

Asked 6 years ago by MaryEen.

• A:Answer Please call us at (800) GEEKSQUAD or (800) 433-5778 to set up a time for someone to come out to get that all set up for you.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have 2 logitech remotes that were setup by Geek Squad in our home. After changing from TWC to WOW Cable, our remotes are not working properly. What would be the cost to have them reprogrammed? Your staff are trained and can it quickly!!!!

Asked 8 years ago by Buckeye.

This question was asked about the related product: Remote Control Programming

• A:Answer Our cost for remote programming was $49.99.

  Answered 7 years ago by MaryVerified Purchase

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Q: QuestionThe installer did not program the remote because he said, I only bought (along with my Harmony Ultimate remote) the $49.95 remote control programming. I was told the Harmony remotes require a $200+ fee for programming. What's the deal?

Asked 9 years ago by DAVID.

• A:Answer No extra fee to program out Logitech remote.

  Answered 6 years ago by wpdillon

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Q: QuestionI had a member of the geek squad come to my home to reset and reprogram my universal remote. The charge was $199.99. What is the warranty for this service? He said 30 days. Best Buy said 90 days. Which is it?

Asked 9 years ago by Vic.

This question was asked about the related product: Remote Control Programming

• A:Answer Home Theater Installation and HT repair services have a 90-day labor warranty. Computing installation and PC repair services have a 30-day labor warranty.

  Answered 9 years ago by Lisa

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Q: QuestionI have a 2012 Nissan Altima and I lost the fob part of my key. I bought a replacement fob on Amazon that is specific to my car. It needs to be programmed. Can the Geek squad do this and what would the cost be? I can’t start my car until this is fixed.

Asked 4 months ago by Maddy.

This question was asked about the related product: Remote Control Programming

Q: Questioni need to remove some unwanted guests on my pc can i talk to a live representative

Asked 6 months ago by ledballoon.

Q: QuestionI have a programmed, Harmony ONE remote control. I need to add only a new TV to its program. Will I be charged the full $149 fee?

Asked 9 months ago by Phideaux.

Q: QuestionCan you program A sofabaton to my roku cable box tuner and 5 disc cd changer the cd changer has no remote I lost it Whats the soonest you can come? The Sofabaton instructions are driving me crazy I cant set it up

Asked 9 months ago by Susan.

This question was asked about the related product: Remote Control Programming

Q: Questioncan my 20 year old harmony remote be programmed for my new Samsung tv we just bought

Asked 1 year ago by Drake.

• A:Answer Not applicable.

  Answered 1 year ago by WillyDVerified Purchase

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