A:AnswerThank you for writing to us about your remote control programming service. When our Agent arrives at your home they'll take a look at everything to make sure the products you have will meet your needs. If they are unable to complete this service you should not be charged.
A:AnswerThank you for reaching out to us about your new remote. Each remote can have different steps to get it programmed to a new TV. You can speak with an Agent over the phone at (800) GEEK-SQUAD or (800) 433-5778 to see how we can best assist you in getting this set up.
A:AnswerYou can join the tech and support crew for a reasonable fee at best buy and they will explain everything over the phone. As well as discounts for the geek squad to come to your home
A:AnswerI can’t tell you how to program the remote but I have a Harmony remote that Geek Squad programed my older Samsung TV as well as a DVD and CD player and a Roku device. It was worth paying for their expertise. The Harmony remote simplified the process. Works great.
A:AnswerMine does not either. I also can't download their app on to the TV. I did some research and I think their is an issue between Time Warner and Sony.
A:AnswerThe Remote Programming service is primarily for a remote control like a Harmony or Savant remotes. But, they will program many other types of remotes.
A:AnswerThere are some things they might be able to do via virtual support. Click on one of the chat with an Agent links and they should be able to look up your info and talk to you about what they can and can't update remotely.