A:AnswerThanks for your question. You can try and click the forgot password option to try and recover it. If you need assistance with this, you can call us at (800) GEEK-SQUAD or (800) 433-5778 or make an appointment in the store at www.geeksquad.com/schedule.
A:AnswerI can sure relate with your issues regarding remote controls. Geeksquad must send 3 or 4 Technicians to eventually get the control programmed correctly.
It appears Technicians do not receive adequate training or my Genesis AND Harmony remotes are bad quality! (I have a brand new 55" Samsung TV - programming worked perfectly with my previous 55" LG).
My own Audio Technician that I've paid for other services, seems to be able to program my remote(s) in about 1 hour and they work perfectly! Why can't Geeksquad do the same?
A:AnswerHi Bruce – Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can look up your service and see if we can help you out over the phone or get someone scheduled to come back out to assist with your remote.
