Questions & Answers

Q: QuestionDo this unit have a touch screen ?

Asked 5 years ago by LSUTiger.

• A:Answer No, it does not have a touch screen.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHOW MUCH DOES IT WEIGH

Asked 5 years ago by Anonymous.

• A:Answer It weighs 3.24 pounds.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionI need an inexpensive computer for Zoom as my desk too does not have a camera. Will I be able to down load the Zoom app and participate in meetings via Zoom

Asked 5 years ago by Cece.

• A:Answer Yes you can do that with this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionThis is my first lap top that I’ve purchased in a very long time. I purchased antivirus but when I went to download it , it said I needed to go in safe mood. What does this mean ?

Asked 5 years ago by MomOfOne11.

Q: QuestionHowto turn on backlight

Asked 5 years ago by hp.

• A:Answer That laptop does not have a backlit keyboard.

  Answered 5 years ago by HP Team

  
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Q: QuestionNot sure how to ask this, but is this a real computer? I cannot access some work features on my dad’s laptop; sites will display not display all options, and present like I’m on a phone. Will I have access to all desktop features provided by websites?

Asked 5 years ago by Logan.

• A:Answer This laptop comes with Windows 10 in S Mode. That means you can only download apps from the Microsoft Store and use the Microsoft Edge browser. In order to have more versatility, you can switch out of S Mode for free. That will allow you to download software and use any browser you want, i.e. Google Chrome. Here is how to switch out of S Mode: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

  Answered 5 years ago by HP Team

  
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Q: Questionis it compatible with chrome and will it support the chrome .63 browser?

Asked 5 years ago by cd.

• A:Answer This laptop comes with Windows 10 in S Mode, which does not allow download of programs outside of the Microsoft Store for faster performance and security. You can make a one time switch to Windows 10 Home, which would allow you to download Chrome.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this come with a flash player built in ?

Asked 5 years ago by Jonny.

• A:Answer No, it does not have built in flash player.

  Answered 5 years ago by CommunityAnswer

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Q: Questionwhat kind of hard drive is in this laptop?

Asked 5 years ago by murph.

• A:Answer This computer has a 128 gigabyte solid state drive.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a camera and built in speaker

Asked 5 years ago by Anonymous.

• A:Answer Yes-it has both a camera and built in speakers.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow good is the camera on this laptop? Would it be good for recording videos?

Asked 5 years ago by iv531.

• A:Answer Bought as a gift not sure not using it for my personal use.

  Answered 5 years ago by KennyVerified Purchase

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Q: Questiondoes this laptop have microphone and camera?

Asked 5 years ago by Cat.

• A:Answer Yes, this laptop has a webcam and microphone to use for video chatting.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this laptop run word perfect? I have to use word perfect for work, and am trying to work from home.

Asked 5 years ago by Bridget.

• A:Answer This laptop comes with Windows 10 in S Mode. That means it can only use the Microsoft Edge browser and apps from the Microsoft Store. In order to use Word Perfect, you would need to switch it out of S Mode, so that you can install Word Perfect. It is free and easy to switch out of S Mode, here is how: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

  Answered 5 years ago by HP Team

  
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Q: QuestionDo I need to purchase microsoft office 365 or does it come with this?

Asked 5 years ago by Anonymous.

• A:Answer Microsoft Office 365 is not included with this laptop. You would need to purchase it.

  Answered 5 years ago by HP Team

  
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Q: QuestionI am looking for a computer so I can stay in contact with my family , being able to see them and talk to them during the coronavirus, is this a good suggestion? Do I need to purchase anything else or is the computer all I need to purchase?

Asked 5 years ago by peanut.

• A:Answer Yes, you can use this laptop to video chat with your family and friends. The webcam and microphone are included. So, all you need to do is choose which application you will use to chat.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have built in webcam/camera? Please answer quick. Thank you.

Asked 5 years ago by JD.

• A:Answer Yes, it has a built-in webcam.

  Answered 5 years ago by CommunityAnswer

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Q: Questiondo the hp laptops come with word and other office applications download or is that a separate purchase?

Asked 5 years ago by sky.

• A:Answer It comes with a 30-day trial of Office applications such as Word.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWill it run Quickbooks

Asked 5 years ago by Savrah.

• A:Answer Yes it will run Quickbooks.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a port for Ethernet?

Asked 5 years ago by Rebecca.

• A:Answer Yes it does have an RJ45 connector for ethernet.

  Answered 2 years ago by HP Team

  
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