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Hello. Thanks for your question. This laptop comes with Windows 10 in S Mode. That means you can only install apps from the Microsoft Store and use the Microsoft Edge browser. To be able to install any software, you would need to switch out of the S Mode. You can switch out of S Mode for free. Here are some instructions: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode
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