Questions & Answers

Q: QuestionWhat credentials am I being asked to enter?

Asked 4 years ago by Anonymous.

• A:Answer Thank you for reaching out. Apologies, we are unable to render assistance in this forum. Please contact Support.HP.com or call 800-474-6836.

  Answered 4 years ago by HP team

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Q: QuestionWhen my son try’s to play roblox on this laptop he says he’s lagging and that it is asking him for a lot of updates so do I update it to stop the lagging?

Asked 4 years ago by nick10.

• A:Answer Hi Nick and thanks for your question! This HP Laptop is designed for basic internet tasks. While this meets the minimum system requirements to play Roblox it is recommended to always exceed the minimum requirements. I would recommend visiting the Roblox customer service website for assistance with updates to be sure you are receiving the proper and recommended updates.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you play games on this computer

Asked 4 years ago by Claudette.

• A:Answer Hello, you can play app based games on this device but if you are interested in downloading any games it is recommended that you purchase a laptop with a dedicated graphics card. Thank you for being an HP customer!

  Answered 2 years ago by HP Team

  
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Q: QuestionCan you play fortnite or minecraft

Asked 4 years ago by matt.

• A:Answer Hi, thank you for the question. Unfortunately, the HP 14-dq0002dx laptop can not run games because it does not have a dedicated graphics card.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this laptop be used for formatting and reading sd cards?

Asked 4 years ago by nana0323.

• A:Answer Hello! Thank you for your question! This laptop does have a media card reader and can be used to read SD Cards - which includes formatting.

  Answered 4 years ago by HP Team

  
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Q: QuestionHow well would this run games like Minecraft?

Asked 4 years ago by AceofSpades.

• A:Answer Hello AceofSpades. Thank you so much for your question. Based on the minimum system requirements, this HP laptop can run Minecraft under basic/low system configurations. Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionDoes it come with google crome?

Asked 4 years ago by Anonymous.

• A:Answer Hi, thank you for the question. The Google Chrome does not come preinstalled on the HP 14-dq0002dx laptop and it can be installed by visiting the Google Chrome website.

  Answered 4 years ago by HP Team

  
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Q: QuestionWould I be able to use a Remote Desktop with this laptop? I could either open the remote desktop in a browser or download

Asked 4 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Hi, I'm your Intel technical assistant. The Intel® Celeron® Processor N4020 with 2 cores with the base clock at 1.10 GHz and the max speed of 2.80 GHz, is capable to support your needs, however, we will suggest a device with more storage, like the one on the link below. Thank you for choosing Intel. https://www.bestbuy.com/site/hp-pavilion-x360-2-in-1-11-6-touch-screen-laptop-intel-pentium-silver-4gb-memory-128gb-ssd-natural-silver/6453190.p?skuId=6453190

  Answered 4 years ago by Intel team

  
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Q: QuestionCan this be used for a Cricut Explorer Air 2?

Asked 4 years ago by Badger.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Hello, You can use Cricut Explorer Air 2 with this laptop but remember that this device is limited in storage space for future downloads. These are the specifications required to use Cricut Explorer Air 2: Windows eight OS and higher, CPU Intel Core series, CPU one.83GHz, RAM 4GB, the latest version of Firefox Chrome or Edge and Disk 50 Mb free space. Thank you for being an HP customer.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhy can’t I use my Canon MX 920 with this laptop

Asked 4 years ago by Perplexed.

• A:Answer Thanks for your question. If the printer works with Windows 10 PC's it should would with this one. Since, I am with HP I suggest that you check with Canon support about this. Here is a link that may help you: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922/pixma-mx922

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I play Minecraft on it with out it lagging or messing stuff up?

Asked 4 years ago by Hellobb999.

• A:Answer Hi, thank you for the question. The Minecraft would not run smoothly on the HP 14-dq0001dx laptop because it does not have a dedicated graphics card.

  Answered 4 years ago by HP Team

  
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Q: QuestionDose this work well with a iPhones

Asked 4 years ago by Desi.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Hi Desi! Yes this laptop will work with an iPhone.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I use Internet Explorer 11 on this laptop?

Asked 4 years ago by NQ.

• A:Answer Yes..have been very pleased with ease of use and speed.

  Answered 4 years ago by PattiLouVerified Purchase

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Q: QuestionWith purchase I would like to convert S mode to Win10 because I mainly use Google/Chrome/You Tube. If for some reason I don’t like the computer can I return it, although it is now in irreversible Win10?

Asked 4 years ago by aries.

• A:Answer Hello, yes you can restore the laptop to manufacturers setting prior to exchanging it with another device at Best Buy. Thank you for being an HP customer.

  Answered 4 years ago by HP Team

  
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Q: QuestionI just want a laptop for playing my YouTube playlists through bluetooth speakers /BOSE. I want lightweight and portable to take onto the porch for dancing. How would this PC work for this activity

Asked 4 years ago by aries.

• A:Answer This computer would work for that.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this Laptop run Roblox Studio?

Asked 4 years ago by Anthony.

• A:Answer Hello Anthony. According to the system requirements listed on the Roblox website, the Studio requires a processor with a clock speed of 1.6 GHz or better. This laptop has a default base clock speed of 1.1 GHz with turbo burst speeds of up to 2.8 GHz to meet occasional system demands. If you will be using Studio for hours at a time, I recommend choosing a system with a faster base clock speed.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this have a DVD drive

Asked 4 years ago by Jinxharley.

• A:Answer No, this laptop does not have an optical (DVD) drive.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you run stuff like Discord, or Zoom for short periods of time?

Asked 4 years ago by jesse.

• A:Answer You can run those programs on this laptop.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this have a web cam?

Asked 4 years ago by Lyfejupiter.

• A:Answer Yes, this laptop has a built in webcam and microphone.

  Answered 4 years ago by HP Team

  
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