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This laptop comes with Windows 10 Home in S mode. You would need to switch out of S mode first and then you could download and install Team Viewer 15. Here is a link showing how to switch out of S mode: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-10-4f56d9be-99ec-6983-119f-031bfb28a307
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