Questions & Answers

Q: QuestionWhat is the latest version of Windows?

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Windows 11 but note that you have to disable S mode before Microsoft will allow you to download anything that isn't from the Microsoft store.

  Answered 3 years ago by ToddCVerified Purchase

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Q: QuestionWhat is the camera resolution?

Asked 3 years ago by JCT81107.

• A:Answer The webcam will have a 720p resolution.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you play roblox on this and dont say it depends on something.

Asked 3 years ago by Abdul.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Roblox is available in the store, so you'll be able to run it.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this laptop contain Bluetooth capability as applied for Audio,Keyboard and Mouse? And if not can you have access to plug in a Bluetooth toggel?

Asked 3 years ago by GMan.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, the HP 14-dq0055dx has Bluetooth® 5.

  Answered 3 years ago by HP Team

  
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Q: QuestionAre you able to use the USB type C port to connect to a 2nd monitor. I have tried and cannot seem to get it to work.

Asked 3 years ago by Steve.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer The USB C port on this model will not support a display. It will only support data transfer.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you run software to edit pictures?

Asked 3 years ago by Tina.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Hi Tina! Thank you for your question. As system requirements for software constantly change, we are unable to answer questions about software to edit pictures compatibility. What is compatible today may not be in a few months. Please check the Picture Edit Software manufacturer's website for the most current system recommendations!

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this have a cd rom

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Hello. Thanks for your question. This HP laptop does not have a CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.

  Answered 3 years ago by HP Team

  
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Q: QuestionDo you have this in 8GB RAM?

Asked 3 years ago by 8gb.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer This model only has 4GB of RAM.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this computer have a external hard drive

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer It doesn't come with an extneral drive, but you can buy and connect one to the computer.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes it have an internal SSD slot to install a SSD drive?

Asked 3 years ago by SSD.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Unfortunately, it does not.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan I put it on my cell phone plan?

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer It doesn't have built-in cellular reception, so you can't add it directly. However, if your phone can be set up as a wireless hotspot you can do that, connect the computer to the Wifi network the hotspot creates, and use the phone's cellular connection to access the Internet.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan I play the Sims 4 on this?

Asked 3 years ago by Tia.

• A:Answer No, this laptop does not meet the system requirements to run Sims 4.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan I use this laptop to download silhouette studio and cricut design space.

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. This laptop meets the minimum requirements for both applications, however, they may not support Windows 11 S Mode. In that case,you'll need to convert the operating system to Windows 11 Home - a free and easy conversion, but not reversible. please review the specifications for applications you'd like to run, to verify if this model meets their requirements.

  Answered 3 years ago by HP Team

  
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Q: Questioncan you play sims 4 on it

Asked 3 years ago by kin123.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question! As system requirements for software constantly change, we are unable to answer questions about The Sims 4 compatibility. What is compatible today may not be in a few months. Please check The Sims 4's website for the most current system recommendations!

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes it have a cd drive?

Asked 3 years ago by CDdrive.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Hello. Thanks for your question. This HP laptop does not have a CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.

  Answered 3 years ago by HP Team

  
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Q: QuestionI purchased about a year ago. Never had issues until now. Laptop is up to date and it’s been SUPER slow, especially when I open Edge. How can I fix this or what is the issue? I’ve already restarted it and it’s resolved for a few minutes then comes back

Asked 3 years ago by Flowers.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Are you also running other programs while you're running Edge (or have a lot of tabs open)? Based on the processor and amount of RAM, that's the first thing I'd look at. You also might want to try a different browser to see if the problem goes away.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this HP laptop have webcam?

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Yes

  Answered 3 years ago by Nishelle

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Q: Questiondoes this laptop have windows 11

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer YES. And you 3 months of free Microsoft Personal when you purchase this laptop

  Answered 3 years ago by Sunshine

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Q: QuestionHello, Do I have to pay monthly or yearly if I buy it?

Asked 3 years ago by JD.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer You only have to pay yearly for the Microsoft products, which includes their online storage. Super handy for access documents and files across your laptops.

  Answered 3 years ago by SunshineVerified Purchase

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