Questions & Answers
- Model:
- 14-dq0031dx
- |
- SKU:
- 6478314
Q: QuestionDoes this computer come with all Microsoft softwares?
Asked by Anonymous.
- A:Answer Hello. Thanks for your question. There is a 30 day trial of Microsoft Office on this HP laptop, which includes Word, Excel, and PowerPoint. We recommend purchasing Microsoft Office with this laptop.
Answered by HP Team

Q: QuestionIs this a touchscreen
Asked by Jeff.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer it is not
Answered by Eshel77
Q: QuestionCan this be returned if not used?
Asked by Nan.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Best Buy has a 15-day return policy for laptops.
Answered by HP Team

Q: QuestionCan you play roblox on this laptop?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer For any software you may be interested in, you will want to look at the publisher's website for the system requirements to make sure you it matches the specs for the settings you would like to run that software on. Updates can change those requirements which can impact the settings you can run it on or if you can run it all. At this time Roblox recommends a processor with a higher frequency.
Answered by HP Team

Q: QuestionIs this a good gaming laptop?
Asked by gamgam47.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Not at all. Doesnt even run small games.
Answered by BethanyD
Q: QuestionHow do you know if your computer is new or used
Asked by C.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer The product will be listed as "refurbished", "open box" or "pre-owned" if it is not new.
Answered by HP Team

Q: QuestionI received a notification my first day using this laptop, that my login and password was compromised for one of my accounts that I logged into on Microsoft Edge. How is that possible? What can I do to protect this from happening again?
Asked by AT.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer The standard I was taught back in "the old days" was to create a passphrase that's easy to remember, but is hard to guess. For example, if I'd gotten a stuffed dog from my girlfriend, I might have chosen "ThestuffeddogIgotfrommygirlfriend". Although now, there are programs like LastPass that will create and store passwords for you with random numbers and letters. Thank you for asking the question!
Answered by HP Team

Q: QuestionI know this is dumb question , With the HDMI can You connect your consolé to your laptop for screen mirroring ?
Asked by Ale.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Hello. Thanks for your question. The HDMI port on this HP laptop is designed to allow you to connect the laptop to a monitor or TV.
Answered by HP Team

Q: QuestionHow much Hz does this laptop have?
Asked by HydroBoi.
- A:Answer Hello. Thanks for your question. Here are the details of the processor for this HP Laptop 14-dq0035dx: Intel Celeron N4120 (up to 2.6 GHz burst frequency, 4 MB L2 cache, 4 cores, 4 threads).
Answered by HP Team

Q: Questionwhat is warranty on this product?
Asked by Janis.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer This laptop comes with a 1-year manufacturer's warranty.
Answered by HP Team

Q: QuestionDoes it have google play store pre-installed?
Asked by El.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer The google play store is not on this computer, but it does have Microsoft store
Answered by Anna
Q: Questionwhat external cd dvd r/w drive to work with laptop
Asked by tom.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer This laptop will be compatible with a USB external DVD player.
Answered by HP Team

Q: QuestionI am having to use Excell for a college class and my mac is not compatible, will this computer be compatible?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Thank you for the question. Yes, this laptop will be compatible with Excel. Note that the storage is just 64GB. We recommend that you have ancillary storage (a flash drive) if you intend to save files locally instead of to the cloud.
Answered by HP Team

Q: QuestionCan you play Roblox on this laptop?
Asked by Robloxgamers123.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Wait it does work with really good Quality better than a I pad or I phone really good Quality You Made Hp
Answered by Anonymous
Q: QuestionHow long is the warranty on this computer
Asked by satmik.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for asking. The HP 14-dq0052dx laptop has a one-year warranty covering defects in workmanship. Additionally, there are extended warranties offered for purchase from Best Buy and HP..
Answered by HP Team

Q: QuestionDoes this laptop support a card reader?
Asked by Peter.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer No
Answered by ShirleyJ
Q: QuestionDoes this laptop work with a card chip reader?
Asked by Peter.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Yes, this laptop does have an SD media card reader.
Answered by HP Team

Q: QuestionI have to do many applications for work and download program will this lap top work for that?
Asked by KC.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Thank you for the question. I submit that a laptop that comes with more RAM and storage will be a better fit. If you decide on a model that comes with Windows 11 S Mode, you may need to convert the system to Windows 11 Home (free, simple, not reversible) if you'll be downloading from origins other than the Microsoft Store or intend to use a browser other than Microsoft Edge. See a better choice for work here: https://www.bestbuy.com/site/hp-15-6-touch-screen-laptop-intel-core-i3-8gb-memory-256gb-ssd-natural-silver/6510528.p?skuId=6510528
Answered by HP Team

Q: QuestionHow big is the Hard Drive (memory)
Asked by Mikey.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Thank you for the question. The HP 14-dq0054dx has 64GB storage on an eMMC (chip) and 4GB RAM. There is no physical hard drive.
Answered by HP Team

Q: QuestionTHIS IS NEW OR WAS RETURNING
Asked by monica.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer new
Answered by jeanspc































