Questions & Answers

Q: QuestionCan you add more memory to a laptop and if so how?

Asked 1 year ago by Yvette.

• A:Answer Thank you for the question. You can increase the memory in the HP 14-dq0052dx by disassembling the laptop, removing the existing 4GB RAM stick, and replacing it with an 8GB stick. We recommend that a professional technician perform the operation to ensure that adjacent components are not damaged.

  Answered 1 year ago by HP Team

  
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Q: QuestionWould I be able to download Webkinz and play it on this laptop? That is the only reason I would buy it or use it. Since adobe flash player doesn't exist anymore, I am having a hard time finding a way to play again.

Asked 1 year ago by youatemybeans.

• A:Answer Thank you for your question about this HP laptop! Yes, you will be able to download and play Webkinz on this laptop as it is available through the Microsoft Store for free!

  Answered 1 year ago by HP Team

  
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Q: Questioncan be used for power point presentation?

Asked 1 year ago by draco.

• A:Answer Yes!!! And many more office assistant programs like word,excel ect

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionWhat is the hard drive capacity?

Asked 1 year ago by Joe.

• A:Answer Its capable of taking it realy really hard without complaints

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionDoes this laptop comes with any software? If so, what does it come with?

Asked 1 year ago by Jenyfur.

• A:Answer Thank you for the question. The HP 14-dq0052dx laptop comes with Windows 11 in S Mode and HP utilities such as HP Support Assistant, HP Smart App, and HP Audio Switch. A free trial of Microsoft 365, and a free trial of McAfee LiveSafe are also included. Other Pre-installed Apps: Xbox App for gaming and managing Xbox Game Pass subscriptions. and Microsoft Store for downloading additional apps and games.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan you play roblox on it

Asked 1 year ago by Bill.

• A:Answer Yes! Absolutly

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionCan this laptop be used for Google Chrome, google drive, and google docs and such? Also- does it include word

Asked 1 year ago by Christie.

• A:Answer Hi Christie, thank you for the question. Yes, this Windows Laptop can be used for the Google apps mentioned. It is also compatible with Microsoft 365, which includes Word. Microsoft has included a free one-year subscription with the 685K1UA laptop.

  Answered 1 year ago by HP Team

  
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Q: Questiondoes it have Google sites on it

Asked 1 year ago by preppygirlyslayy.

• A:Answer yes

  Answered 1 year ago by OlukoredeYVerified Purchase

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Q: Questioncan I use this to produce music?

Asked 1 year ago by Anonymous.

• A:Answer Yes. It doesn't give me any problems when i download apps and i have added tons. So a music app is within its capabilities to handle for sure

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionDoes this have a cam and mic?

Asked 1 year ago by Roberto.

• A:Answer Yes

  Answered 1 year ago by OlukoredeYVerified Purchase

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Q: QuestionThis is a Chromebook or actually a laptop

Asked 1 year ago by Lindz.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Actually a real laptop.

  Answered 1 year ago by CodyB

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Q: QuestionCan I add 2 monitors to this using a dock station I've tried numerous times to no avail

Asked 1 year ago by Volin.

• A:Answer Thank you for the question. The HP 685K1UA has an Intel Celeron N4120 processor. It will support up to three displays (laptop display plus two external, maximum). You can use an HDMI-to-USB Type-A adapter or a USB HUB with an HDMI input, but a multi-port docking station may not work on this laptop. Please visit your local Best Buy for options and selections.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan you play Fortnite in this laptop?

Asked 1 year ago by Star.

• A:Answer Thanks for your question. This HP laptop is not designed to play games like Fortnite. It will work best for tasks like browsing the web, creating documents, and streaming video. I would recommend the HP Victus or HP OMEN gaming laptops.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes it play dvds

Asked 1 year ago by Anonymous.

• A:Answer Doesnt have a designated dvd compartment that you would insert a dvd into BUT has a SD Card slot and HDMI ports so theres ways you could set up your computer to play a dvd . The simplest way would be uf you could download the content of the dvd onto an SD card then you can simply insert the SD Card into the SD Card port on the computer. You could use a modern tv with connected dvd player to it and put one end of a HDMI cord into tv and the other end into the computer.....ive done this at a hotel b4. ** you could get a PORTABLE dvd player with monitor on Amazon for $39 that comes with all the connection cords, a remote control and has multiple dvd formats and ports for usb , hdmi , sd memory card connection........ simply use a HDMI cord to connect your laptop computer and dvd player together and viola . .

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionCan this computer handle streaming?

Asked 1 year ago by Cherken.

• A:Answer Doubt it. It’s so slow. It can barely handle one chrome tab.

  Answered 1 year ago by Yasmin

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Q: QuestionI need a new charging / power cord. Do you sell these separately?

Asked 1 year ago by Drouet.

• A:Answer Thank you for the question. The HP 685K1UA has a two-piece power delivery system. It uses a 45 watt Smart AC power adapter (with the 4.5mm pin barrel). The HP product number is 741727-001. It connects to a power cord - HP number L19367-001. There are also after-market power supplies that will work. Please visit your local Best Buy for assistance.

  Answered 1 year ago by HP Team

  
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Q: Questionis the key board back lit ?

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 1 year ago by ZackaryTVerified Purchase

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Q: QuestionIs this laptop considered to be a touch screen?

Asked 1 year ago by Anonymous.

• A:Answer No. Not for this laptop

  Answered 1 year ago by CarolinaVVerified Purchase

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Q: QuestionIs it touchscreen?

Asked 1 year ago by Morales.

• A:Answer Hi, No, it's not.

  Answered 1 year ago by RobinH

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