“I bought this laptop for my husband over a month ago then a couple weeks ago it pops up a blue screen and says “Bitlocker recovery”. We can’t get on the computer or do anything with it. He’s only used it maybe 3 times for YouTube videos. Help!”

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• bring it back to the store

  Answered by PeterW 1 month ago

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• Thank you for your purchase of this HP laptop! I am sorry to hear that the Windows BitLocker has locked you out of your own computer. You have three channels for support of being able to access your computer again: Geek Squad, Microsoft, or HP.

  Answered by HP Team 1 year ago

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