“Printer fails to print, in wired and wireless modes! Unable to install to fix the issues. Can't get driver(s) to install, no matter what I do. Windows 8.1 Printer has never worked properly with current computer! All other computers can print on it.”
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Hello. We are sorry that you have experienced this issue. We recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: https://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.
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