“I just bought this laptop and received it on 08/29/19. When I turned it on I went through the initial setup and have been stuck on a blue screen that says services for almost 10 hours now. Why will the setup not complete?”

1-2 of 2 Answers

• My computer set up immediately and was very straightforward. I would take it back to Best Buy to have it checked out.

  Answered by Halo1120 6 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I recommend reaching out to HP Support or the Best Buy Geek Squad to assist you with troubleshooting.

  Answered by HP Team 6 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.