1-1 of 1 Answer
Apologies for what you're experiencing. Cartridges do not snap in, per se. There is a clip that retains the cartridge. You'll raise the clip to remove the old cartridge, and once the new cartridge is inserted, you'll lower the clip. See how here: https://support.hp.com/us-en/document/c06072585. If you are having problems with this operation, please reach out to Support.HP.com or call 800-474-6836 for assistance.
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