“Why is it that everytime I upgrade to 16GB 3200mhz of ram, my laptop freezes and stops working but when I go back to 8GB 3200mhz it works perfectly fine?”
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Hello, please contact HP Support for assistance with your device as they will be best prepared to assist you. They are a great resource and there are three ways to reach them! Here's the link: https://bit.ly/3mI3A1j . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836. HP Support is available from 8 am to 8 pm EST (5 am to 5 pm PST), Monday through Sunday. The virtual chat is available 24/7. Thank you for being an HP customer!
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