Questions & Answers

Q: QuestionWhat power supply does this have inside? Mine blew out and i need a new one, however ibuypower wont email me back, despite me submitting tickets on their website,

Asked 4 years ago by Requiem.

Q: QuestionWhat type of fan does this PC use on the inside?

Asked 4 years ago by Dylan.

Q: QuestionWhy am I always getting high cpu usage with this pc while playing games like cod, Fortnite, sometimes 100% with stuttering.

Asked 4 years ago by Aman.

• A:Answer Hi, You shouldn't be getting that high of CPU usage It could be a Program you have installed if not I recommend calling the iBuypower tech support

  Answered 4 years ago by Gamingknight63

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Q: QuestionHi I’ve had this pc for over a year now and I’m looking to upgrade my cpus cooling could you please tell me what kind of case this is also does the nzxt kraken 263 (2 fan version) fit in this

Asked 4 years ago by Ethan.

Q: QuestionCan i replace the motherboard, CPU and change the CPU cooler without changing the power supply Motherboard: Gigabyte Z390 AORUS MASTER CPU:i9 9900k CPU cooler: Noctua nh-d15

Asked 4 years ago by Carl.

Q: QuestionThe product is very well listed out except the motherboard. What motherboard is included in this computer? You include a PCI-Express 4.0 Graphics card running on a PCI-express 3.0 motherboard. selling a purposely bottlenecked system?

Asked 4 years ago by Khevin.

Q: QuestionCan I upgrade the processor without getting anything else

Asked 4 years ago by Brenin.

Q: QuestionCan a crosshair Hydro Series H100i RGB Platinum AIO cooler fit at the top of the case, meaning the radiator and fans go on the top of the case.

Asked 4 years ago by Monkey.

• A:Answer it'll be a tight fit but there's definitely enough room for a radiator and some extra fans up top, don't double up on them though so go with a thin radiator

  Answered 4 years ago by DankBagels3Verified Purchase

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Q: QuestionHi. I bought this computer about a year ago now. For awhile now every once in a while my HDD will stop communicating with the computer. Only way to fix it is to shutdown the computer and start it back up. Any solutions?

Asked 4 years ago by Phil.

• A:Answer We are deeply sorry to hear that your purchase of our iBUYPOWER gaming desktop was not completely to your satisfaction. We value each of our customers’ feedback and will do our best to update and solve any issues you may be having. Please reach out to us in order for us to assist and troubleshoot your new gaming desktop. Customer Service Hours: Mon - Fri: 8:30 am - 5:30 pm PST Toll Free: (888) 462-3899 Phone: (626) 269-5200 Email: [email protected] Chat: https://www.ibuypower.com/Support Technical Support Hours: Mon - Fri: 8:30 am - 5:00 pm PST Toll Free: (888) 618-6040 Phone: (626) 269-5170 Email: [email protected]

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan I reset the pc to factory defaults or will I need to Geek Squad it?

Asked 4 years ago by Country.

• A:Answer Hello, You can factory reset the PC if you would like but if you are not sure how to do so we suggest seeking help.

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionDoes this come with heatsink? No mention in specs.

Asked 4 years ago by Jess.

• A:Answer Hello, Yes this system comes with a CPU fan and heatsink

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionDoes it come prebuilt

Asked 4 years ago by Spraddog01.

• A:Answer this does come prebuilt and lucky for you this people are one of the best in this sort of thing.

  Answered 4 years ago by Amazing

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Q: QuestionHow do you take the front panel off to clean the screen behind the glass

Asked 4 years ago by Anonymous.

• A:Answer Hello, If you pull down on the front panel, it should come loose, and then you can pull it away from the case.

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan I install a cooler master hyper 212 evo in this?

Asked 4 years ago by Monkey.

• A:Answer Hello, Yes you can install that cooler in this system!

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionIs this price accurate? Last evening it was $1,249.99 and I was going to purchase it today.

Asked 4 years ago by COOK.

• A:Answer It was on sale, sadly isn't amymore

  Answered 4 years ago by Carson

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Q: QuestionWill the price go down on black Friday? I was going to buy it but it sold out and now it is 1,450:/

Asked 4 years ago by Mat.

Q: QuestionHaving trouble connecting to wifi, connection is very weak to none, any reason why id be having this kind of trouble?

Asked 5 years ago by WIFI.

• A:Answer Maybe try making sure your wifi connections on your computer are screwed on properly and secure, then check that your wifi itself is working properly.

  Answered 5 years ago by Swank

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Q: QuestionPurchased this PC less than 2 months ago. Computer was lightning fast at first but performance has all of a sudden deteriorated. Boot time is now 3-4 min. Load time for games is 5+ min. I've tried numerous troubleshooting procedures with no luck.

Asked 5 years ago by Pete.

• A:Answer We are deeply sorry to hear that your purchase of our iBUYPOWER gaming desktop was not completely to your satisfaction. We value each of our customers’ feedback and will do our best to update and solve any issues you may be having. Please reach out to us in order for us to assist and troubleshoot your new gaming desktop. Customer Service Hours: Mon - Fri: 8:30 am - 5:30 pm PST Toll Free: (888) 462-3899 Phone: (626) 269-5200 Email: [email protected] Chat: https://www.ibuypower.com/Support Technical Support Hours: Mon - Fri: 8:30 am - 5:00 pm PST Toll Free: (888) 618-6040 Phone: (626) 269-5170 Email: [email protected]

  Answered 4 years ago by iBUYPOWER Product Expert

  
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Q: QuestionI'm thinking about upgrading the CPU in this and was wondering what's the max I can go with the motherboard? Motherboard is a gigabyte b365m ds3h wifi.

Asked 5 years ago by Jordan.

• A:Answer Hello, This motherboard can support all 7th and 9th gen intel CPUs!

  Answered 4 years ago by iBUYPOWER Product Expert

  
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