A:AnswerHi Stephanie,
The PowerMop feature is recommended for that extra level of clean after vacuuming your floor. The feature has three levels of water output, low/medium/high, allowing you to set the amount of moisture you prefer on your floor. The mop pads are reusable and machine washable.
A:AnswerHi Sandy, Yes! While our AutoVacs are app enhanced, they also operate independently using the provided remote control. You may contact our iHome Clean Customer Care Team @877-370-4580 if you have any further questions. We are here to help! Best Regards, iHome Clean
A:AnswerHello, when the button illuminates red it is an indication of an error. Most errors are maintenance related, typically the roller brush or side brushes. Clean them using the provided maintenance tool. Please contact our iHome Clean Customer Care Team @877-370-4580 or via https://support.ihomeclean.com/contact/ if you continue to encounter issues. We are here to help! Best Regards, iHome Clean
A:AnswerHi Charles, the plastic on the Eclipse is just for protection from scratches and smudges during the packing and shipping process. You may remove it. However the plastic covering does not impact the map. Please contact our iHome Clean Customer Care team @877-370-4580 or via https://support.ihomeclean.com/contact/ for additional assistance. One of our team members will be happy to walk you through the mapping process. Best Regards, iHome Clean
A:AnswerHi Robby,
The Eclipse comes with a magnetic strip to create physical no-go zones. The strip can be cut and placed in areas to prevent the Eclipse from mopping over carpeting. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you.
Best Regards,
iHome Clean
A:AnswerHello,
The Eclipse is designed to work on all surfaces including tiling. The powerful suction exhibited by the Eclipse will pick up debris from grout and crevices. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you. Best Regards, iHome Clean
A:AnswerHi Hiba,
The Eclipse adapter will work in 110V-220V environments. So the answer is yes. However you will need to purchase an additional adapter to fit European outlets. If you have any questions, please contact our iHome Clean Customer Care team at 877-370-4580 or https://support.ihomeclean.com/contact/. One of our team members will be happy to assist you. Best Regards, iHome Clean
