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You must open the iHome AVS App and then tap the Alexa icon to sign in. If you sign in directly to the Alexa App first, the iAVS16 will not be connected. Please visit our website for some FAQs. https://www.ihomeaudio.com/support/product/iAVS16B/ For additional information our Support Team is available at 1-800-288-2792. Monday - Friday 8am - 10 pm EST.
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