“It says out needs an update but then every time it says update failed. What can i do?”
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We apologize for your experience thus far. Please complete the firmware update while you are with the iAVS16 on your 2.4 GHz network. Log out of the iAVS App, restart your phone, log back in and then perform the update. You might need to plug your phone to the charger depending on battery level. If your problem persists, our Support Team is here to help. Call us at 1-800-288-2792. Mon - Fri from 8am- 4pm EST.
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