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Hi jferre2001, Their is a hidden issue underlying. I cannot say that it is normal.The freezer should be set to 0'F when using as a freezer mode. If it is set too high like 5'F it won't freeze properly. For more product information and assistance, please contact Insignia Support at 1-877-467-4289 or contact us via email. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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