A:AnswerI’m sorry to hear about the issue with your new freezer. Here are some troubleshooting steps you can try to resolve the flashing Door Open light:
1. Check the Door Seal:
Ensure that the door is fully closed and the seal is intact. Sometimes, even a small gap can trigger the door open alarm.
2. Inspect the Door Switch:
The door switch might be stuck or malfunctioning. Open the door and press the switch manually to see if the light turns off. If it does, the switch might need adjustment or replacement.
3. Reset the Freezer:
Unplug the freezer from the power outlet.
Wait for about 5 minutes.
Plug it back in and see if the light stops flashing.
4. Level the Freezer:
Even though you mentioned the freezer is level, double-check using a spirit level. An uneven surface can sometimes cause the door to not close properly.
5. Check for Obstructions:
Ensure there are no items inside the freezer that might be preventing the door from closing completely.
If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerIf the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is set to freezer mode and there is a power failure, it will revert to freezer mode once the power is restored. This ensures that your items remain frozen without needing to manually reset the mode.
If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi Tracy! Thank you for your interest in our Insignia™ - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - Stainless Steel. The dimension of the shelves is: 21.4" x 16.3". Hope you find this helpful. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-13-8-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336450.p?skuId=6336450
A:AnswerHi there,
Sadly, it will not retain settings during a power failure, but it will turn on automatically unless it is unplug from the power outlet.
Insignia Products
Shella
For more information about your product visit:
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi there! We would love to check this situation further with you! Please feel free to contact us at 877-467-4289 to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
A:AnswerIf you disable the frost free feature you will have to defrost every 10 days. But, yes, it can be done
Mary I Insignia Products Customer Support
A:AnswerTo prevent accidental activation, the control panel automatically locks after 30
seconds of inactivity. To use the control panel, you must unlock it first. Press and hold the Lock button on the control panel for three seconds to lock the control panel. The lock icon turns on and the control panel beeps. Press again for another three seconds to unlock it. The lock icon turns off and the panel beeps.
