“My freezer is not freezing on the 2 top shelves, but seems to freeze on the bottom shelves. What could be wrong?”

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• Sounds like a problem that requires a service person look at it. It could be unequal distribution of items/volume among the shelves, but I'm really not sure. If your freezer is still under warranty, I would call for service.

  Answered by Ryzen 2 years ago

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• Hi there, please check if you set the temperature correctly. If the problem still persists, please feel free to call us Insignia Customer Service 1-877-467-4289 for further assist. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered by InsigniaCustomerSupport 2 years ago

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