Questions & Answers

Q: QuestionCan this appliance be used as either a freezer or a refrigerator?

• A:Answer Yes, this Insignia appliance has a convertible design that allows it to be used as either a freezer or refrigerator.

Q: QuestionHow is the temperature of this freezer controlled?

• A:Answer This freezer has touch sensitive controls with a digital display that makes it easy to adjust the temperature.

Q: QuestionDoes this freezer require manual defrosting?

• A:Answer No, this freezer has an automatic defrost feature.

Q: QuestionDoes this freezer have an alarm that sounds if the door is left open?

• A:Answer Yes, this freezer features a door-open alarm to help prevent temperature loss.

Q: QuestionWhat is the lowest temperature this freezer can operate in?

• A:Answer This freezer is garage ready and can operate in temperatures as low as 0 degrees Fahrenheit.

Q: QuestionBought Insignia 21 Cu.Ft upright freezer. Next day l opened its door & closed it, right-away I tried to open the door again, door was locked & would not open. Had to wait over 30 seconds to open it. Anyone seen this 30 Sec lock issue? About to return it.

Asked 5 years ago by Al.

• A:Answer When opening the door, outside air replaces the cold air inside which is now falling out at the bottom ( remember cold air is heavier and flows out bottom cavity when you open door ). When you close the door back, it starts cooling that newly warmer air that came in and this causes a STRONG Suction on the door if it has good seals ( cold air condenses - hot air expands ). Once that air is cooled down inside, the door will open easily. I DO NOT RECOMMEND this because it can slightly deform the thinner doors I see on units nowadays, but For those that don't believe me, grab your door on the top corner above handle side and pull. This will break the tight seal from that corner instead of the whole length of the door....or just wait 30 seconds or so to re=open. Listen closely, when you close the door after its been open a minute or so ( hotter outside, faster it does this ) and you will hear a low swooshing sound by door / seal as it is cooling that air that just got in. My son had the same problem and thought it was locking by itself. After checking the lock mechanism and trying it myself, I realized what he was experiencing was just a good door seal and the issue explained above. I explained it to him and now he understands. We should all teach each other what we know.

  Answered 5 years ago by ApplianceTechAndMore

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Q: QuestionHow can it set as a refrigerator only?

Asked 6 years ago by Pechthalt.

• A:Answer Inside is one large space with shelves and drawers on the bottom. You just raise the temperature it is set at to use as a refrigerator. Love mine. Bought two more for my office.

  Answered 6 years ago by 4homeworkVerified Purchase

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Q: QuestionThere is a feature I read in the manual that is troubling to me. It says that if there is a loss of power, the freezer will shut off. Is this true? We will occasionally get a power loss for a few minutes, then back on. Anyone experience this?

Asked 5 years ago by OrchestraMom.

• A:Answer Well.....If there is no power to energize the unit it will shut off as it needs power to run. As long as the unit stays closed and isn’t over filled it should seal properly when closed and retain the cold. We had a planned power outage for 8 hours to upgrade services and ours is in the garage. Not only did the app on my phone notify me of the outage when the freezer lost power it told me when it kicked back on again and the internal temp. When power kicked back on there was no temperature change in the freezer as it was kept closed the entire time. I think you’ll be fine as long as you don’t open it for extended periods of time with no power.

  Answered 5 years ago by Disgusted

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Q: QuestionDid anyone see that Insignia/Best Buy has made an amazing product that defies physics? How do you put 21 cubic feet of freezer space inside 30.2x12.9x11.4 inches? Nobody at Insignia nor BB caught this & now it's published as sloppy fact.

Asked 6 years ago by Jack.

• A:Answer Hi Jack. Thanks for the head's up. The dimensions of the freezer are of course different (79.33 inches tall, 34.84 inches wide and 30.51 inches deep). We are working with the website design team on correcting them. Charles V. - Insignia Support https://www.insigniaproducts.com/contact-us

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs the 21 cu ft model frost free? The other sizes state frost free in the description.

Asked 6 years ago by jenv.

• A:Answer Yes. We got the 21 CF model and its Frost Free. All 3 sizes come with the same instruction/owners manual...so they are truly identical in operation.

  Answered 6 years ago by DSJ93

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Q: QuestionWill this freezer work in my garage in the winter when the temp can be as low as 25 degrees, most seem to only work at 40F or above? thanks

Asked 5 years ago by SCresident.

• A:Answer The advertisement for this freezer states that it is made to work in a garage. I just bought one and have had it for about a month now. Totally pleased with it. I put it in my garage and I live in the South so it gets hot. The freezer cooled with in 3 hours and was ready for food items. It makes no noise at all and has lots of room. Very glad I got it. Hope this helps. Michael

  Answered 5 years ago by MichaelVerified Purchase

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Q: QuestionCan doors be switched from left to right. I bought two that open right to left. Want to change from right to left.

Asked 6 years ago by KLAGES.

• A:Answer Hi. I truly appreciate you sharing your inquiry with us. This Freezer/Refrigerator does not have a switch feature. The door opens only to the right side. Alexander G. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionAre the shelves adjustable?

Asked 6 years ago by SamB.

• A:Answer No, it is not adjustable

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhy is the 21 cf Insignia fridge only available in white? Yet the 2 smaller sizes are available in silver and stainless steel?

Asked 6 years ago by CSD2583.

• A:Answer You can get the stainless steel version from Frigidare. Same exact fridge. Of course, it will be around $1100.

  Answered 6 years ago by pequeajim

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Q: QuestionIs "Insignia" made in the USA?

Asked 5 years ago by OLDspice1948.

• A:Answer Made in China

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow many amps does the 20 ft freezer draw? Its not in the specs. Thanks

Asked 5 years ago by NathanT.

• A:Answer The rated current is 1.8 amps.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the height of the top shelf? This unit looks like it's very tall - 6'5". You'd have to be a basketball player to reach the top shelf, I think! Does it work for someone who is 5'5" tall, and kids?

Asked 5 years ago by ba78.

• A:Answer I’m 5’5 and I can reach the top shelf just fine. My kids can also reach all the shelves they are 10 and under. Not too tall.

  Answered 5 years ago by ClaudVerified Purchase

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Q: QuestionI read the reviews of the older discontinued model, Model:NS-UZ21XWH7 SKU:5560300, indicates the older model can be connected to a WiFi app to monitor temperature, does this newer model has the app too?

Asked 6 years ago by DSAI.

• A:Answer If you download the Insignia WIFI app, you'll see that they are DISCONTINUING the app on November 6, 2019. We bought the WIFI model in August and the app seems to keep screwing with the freezer temperatures (raising them). We're not sure why they are discontinuing the wifi app, but good riddance if that is our problem. Not sure why they can't just fire the app development team and fix the issues, but apparently not.

  Answered 6 years ago by Jack

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Q: QuestionAre the shelves adjustable? Can you change their height?

Asked 5 years ago by ba78.

• A:Answer Not adjustable, but can be removed for cleaning. Wish it had another shelf. Will be getting some plastic or rubber coated wire baskets to help organize and stack items a little higher.

  Answered 5 years ago by BNickVerified Purchase

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