Questions & Answers

Q: QuestionI the refrigerator setting, what is the minimum and max temperature. I see in the freezer setting it 0- 110

Asked 1 month ago by Skull.

• A:Answer Hello! Thank you for your question. In refrigerator mode, the Insignia 21 cu. ft. Garage‑Ready Convertible Upright Freezer runs between 35° and 46°F (2° to 8°C), while freezer mode ranges from –11° to 10°F (–24° to –12°C) with a default of 0°F (–18°C). The reason you see 0–110°F on the display is because that’s the ambient room‑temperature range the unit can operate in when used as a freezer; in fridge mode, it requires a warmer ambient range of 50-110°F (10-43°C) to cool properly. Darshan | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionWhy does water drip out into a pan on the bottom? Do we need to drain it ?

Asked 1 month ago by Anonymous.

• A:Answer Hi, thank you for your question. It’s normal for this freezer to drip a small amount of water into the pan at the bottom. This is part of the automatic defrost system, the unit melts frost during its cycle, and the water drains into the pan where it evaporates on its own. There’s no need to manually drain it. Thank you for choosing Insignia. Sudeep | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionCan The Door Be Removed?

Asked 1 month ago by Boat.

Q: QuestionHow do you lock the wheels so the freezer/fridge combo does not move when opening and closing the door? Also, the door is difficult to open and it's level-every time. Why is it an issue to open the door? Temperature is correct and beeps.

Asked 2 months ago by Christine.

Q: QuestionHow do I purchase additional shelves for the 21 cu ft model?

Asked 2 months ago by Anonymous.

• A:Answer Go to Home Depot/Lowes & get the white shelving, cut it down to size and use either multiple 3M hooks (highest weight capacity) or tension rods.

  Answered 2 months ago by GPProvisions

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Q: QuestionI didn't received my sale tax exemption

Asked 2 months ago by wireman.

• A:Answer Hello Insignia Customer! Thank you for your question. We're sorry to hear you didn’t receive your sales tax exemption. Since this is handled directly by Best Buy, their support team will be able to review your account and assist you with the issue. You can contact Best Buy Customer Care at 1‑888‑237‑8289, and they’ll be able to check the status and help you get it resolved. Darshan | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: Questionis this product frost free

Asked 2 months ago by Karla.

• A:Answer I have 2 one we use as a refrigerator and the other as a freezer and I have no frost in either.

  Answered 1 month ago by ChristinaFVerified Purchase

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Q: QuestionIs the door reversible

Asked 2 months ago by Reggie.

• A:Answer Dear Customer, Thank you for your question. The door on the Insignia™ 21 Cu. Ft. Garage‑Ready Convertible Upright Freezer (Model NS‑UZ21WH0) is not reversible. The door contains the temperature controls and internal wiring, which prevents changing the swing direction. Rafay | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs this a manual defrost?

Asked 3 months ago by Anonymous.

• A:Answer Hello, thank you for your question. The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer (Model NS‑UZ21WH0) uses automatic defrost, so you do not need to manually defrost the unit. If you have any other product questions, feel free to reach out to us at 1‑877‑467‑4289. We will be happy to help you. Darshan | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionCan the door handle be removed to fit in a narrow doorway?

Asked 3 months ago by gmpar.

• A:Answer Hello, thank you for contacting us. We understand you’re looking to confirm if the door handle of the Insignia 21 Cu. Ft. Garage Ready Convertible Upright Freezer can be removed to accommodate a narrow doorway during delivery or setup. To ensure the process is handled safely and to confirm the exact clearance requirements for your specific model, Please contact the Best Buy Installation Team, as they are equipped to provide direct assistance with this task. Narendra | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionWe have lots of open space between our shelves, door shelves also. Are there any additional shelves or accessories that work well with this freezer that will help us utilize more of the space?

Asked 3 months ago by Sparky.

Q: QuestionHow long is the warranty

Asked 3 months ago by Anonymous.

• A:Answer Hello, Thank you for your question. This product includes a 1‑year warranty, providing coverage and support for your purchase. Andres | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs there storage in the door?

Asked 3 months ago by Funny.

• A:Answer Hello! Thank you for your question. Yes, the Insignia™ 21 Cu. Ft. Garage‑Ready Convertible Upright Freezer does include convenient door storage. You’ll find multiple full‑width bins designed to help you organize smaller items and keep everyday essentials easy to access. Darshan | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the height of this freezer with the door and top door hinge bracket removed? To get the freezer into my home I have a doorway that has a 76" tall opening. Can it fit through my doorway with freezer door and top hinge bracket removed?

Asked 3 months ago by Daveofthenorth.

Q: QuestionDoes it have the auto door close feature many models have ?

Asked 3 months ago by Johnny.

• A:Answer No... but how lazy you need to be to want or need such a feature?

  Answered 3 months ago by KPTELLSITHOWITISVerified Purchase

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Q: QuestionMost building codes require GFCI outlets in the garage. Is there a recommendation to NOT use this refrigerator/freezer on a GFCi outlet?

Asked 3 months ago by OSUfan1.

• A:Answer Don't see the need for gfci outlet since freezer does not spray water. Gfci is required where water may come in contact with electrical connections to stop accidental electrocution. If your outlet is in the floor... then yes... gfci would be appropriate since water can pool on floor in some situations.

  Answered 3 months ago by KPTELLSITHOWITISVerified Purchase

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Q: QuestionWhat is the weight capacity for the shelves?

Asked 3 months ago by MavNik.

Q: QuestionWhat’s the lowest temperature setting for the refrigerator?

Asked 3 months ago by Karl.

• A:Answer -12° F

  Answered 3 months ago by KPTELLSITHOWITISVerified Purchase

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Q: QuestionIs the door reversible? I see conflicting answers. Thank you

Asked 3 months ago by Boise.

• A:Answer I just purchased this freezer a few weeks ago and the door is not reversible. It works really well though and so far we really like it!

  Answered 3 months ago by user784996Verified Purchase

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