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Hello Insignia Customer! Thank you for your question. We're sorry to hear you didn’t receive your sales tax exemption. Since this is handled directly by Best Buy, their support team will be able to review your account and assist you with the issue. You can contact Best Buy Customer Care at 1‑888‑237‑8289, and they’ll be able to check the status and help you get it resolved. Darshan | Insignia Products
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