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Hi Barb, I would highly suggest to contact Geek Squad for them to assist you further at (800) 433-5778. Renee, Insignia Support Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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