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  • QuestionWhere can i get a replacement shelf for this freezer. I shattered the bottom shelf.

    Asked by Simi.

    • Answer I'm sorry to hear about the shattered shelf. For a replacement shelf for your Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer, you can reach our Insignia customer support team (877-467-4289). They will be able to help you get the replacement shelf you need. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWhere can I find the service manual for the NS-UZ21WHO freezer/refrigerator? Best Buy does not have the part to service this appliance but I can find it online and need to replace it myself.

    Asked by JW.

    • Answer For assistance with your Insignia NS-UZ21WHO freezer/refrigerator, you can contact Insignia Support directly. We will be glad to help you out with the service manual and any other inquiries you might have. Here are the contact details: Insignia Support: Phone: 1-877-467-4289 Email: [email protected]. I hope this helps! If you have any other questions, feel free to ask. Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionWhat is the temperature range for this convertible in refrigerator mode when in garage is it the same 0 to 110 degree range as for when used as a freezer

    Asked by Gar27.

    • Answer Thank you for reaching out to us. We understand your concern regarding the temperature range of our refrigerator. Our refrigerators are designed to operate efficiently within a temperature range of 37°F to 110°F. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionIs this refrigerator able to be legally used in a commercial kitchen setting?

    Asked by WGMBusiness.

    • Answer The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer is designed primarily for residential use and may not meet all the specific requirements for commercial kitchen settings. Commercial kitchens often have stringent regulations and standards for appliances, including NSF certification and other health and safety requirements. It's best to check with local health and safety regulations or consult with a professional to ensure compliance if you plan to use this freezer in a commercial kitchen. If you have any other questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionDo you offer pick up service for the old refrigerator and if so, how much does it cost

    Asked by BillJTall.

    • Answer I was offered the service but didn’t need it. Can’t remember the exact price but it was very reasonable, maybe $30?

      Answered by user862875

  • QuestionWhat is the AMPS of this upright freezer? It skips this in details.

    Asked by missionman.

    • Answer The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer operates at 1.5 amps. If you have any more questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • Questionis it a commericial freezer? can I use it smoothie store?

    Asked by kr.

    • Answer Thank you for your inquiry! The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification is designed primarily for residential use. However, it can be used in a commercial setting like a smoothie store, as long as it meets your storage needs and local health regulations. This freezer is versatile with its convertible design, allowing you to switch between freezer and refrigerator modes, which can be quite handy for different storage requirements. Keith | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • Questioncan this be transported horizontal?

    Asked by chad.

    • Answer Hi Chad! Yes, you can. Please note that for new units that were not in the upright position during transportation, it is recommend that you need to wait at least six (6) hours after transport before plugging in and using the unit. This is to allow the coolant to properly settle within the appliance. For more product information, feel free to ask. |Angelica| Insignia Products|

      Answered by InsigniaCustomerSupport

  • QuestionIs this model definitely frost free? Your advertising does not say one way or the other.

    Asked by Frost.

    • Answer Yes, definitely frost free.

      Answered by user862875

  • QuestionAre all the shelves the same depth?

    Asked by Lin.

    • Answer yes

      Answered by Wifey

  • QuestionWhat is the width with the door open to 90 degrees?

    Asked by NIck.

    • Answer The width of the Insignia 21 Cu. Ft. Garage Ready Convertible Upright Freezer with the door open to 90 degrees is approximately 60 inches. This measurement includes the space needed for the door to fully open without obstruction. If you have any more questions or need further assistance, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionCan I switch the door from left to right?

    Asked by Diddily.

    • Answer Hi Diddily! No, the door on the Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification is not reversible. You cannot switch it from left to right. If you need further assistance, feel free to ask. |Angelica| Insignia Products|

      Answered by InsigniaCustomerSupport

  • QuestionWhat are starting and running Amps for 21ft freezer, these values will be vastly different and the manual does not list them. If you want to buy appliance surge protectors you need these ratings so you can calculate peak wattage.

    Asked by JohnM.

    • Answer For the Insignia 21 Cu. Ft. Garage Ready Convertible Upright Freezer, the starting and running amps can indeed be quite different. While the exact values aren't always listed in the manual, here are some general estimates: - Starting Amps: Typically, freezers can draw 5-7 times their running current when the compressor starts. For a freezer of this size, the starting current might be around 10-15 amps. - Running Amps: The running current is usually much lower, often around 2-3 amps. I hope this helps! Let me know if you have any other questions.

      Answered by InsigniaCustomerSupport

  • QuestionDoes it come in stainless steel?

    Asked by Anonymous.

    • Answer The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer that you're referring to is typically available in a white finish. As for a stainless steel version, it’s best to check directly with Best Buy or the manufacturer's website for the most accurate and current product offerings, as models and finishes can vary by location and availability. If stainless steel is a requirement, look for other brands or models that specifically list that finish.

      Answered by InsigniaCustomerSupport

  • QuestionWHAT DOES THE DATE CODE 21D22T MEAN?

    Asked by MAMA.

    • Answer The date code "21D22T" on your Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer likely indicates the manufacturing date. Typically, such codes can be broken down into components that represent the year, month, and possibly the production batch or line. Here's a possible breakdown: - 21: This could represent the year 2021. - D: This might be a code for the month, with "D" potentially standing for April (if A=January, B=February, etc.). - 22T: This could indicate the day of the month and a specific batch or production line. So, "21D22T" might mean the freezer was manufactured on April 22, 2021, in a specific batch or line. If you need more precise information, checking the user manual or contacting Insignia customer support would be helpful.

      Answered by InsigniaCustomerSupport

  • QuestionJust purchased Insignia 21 cu ft convertible freezer. In fridge mode, set for 35 degrees and everything inside is over 40 degrees. I'm a baker and all my dough is ruined.

    Asked by LisaAnn.

    • Answer I have the same issue. Fridge won’t go below 40 degrees. I have it set to 35.

      Answered by Anonymous

  • QuestionHow do I know what temperature the freezer should be set at with this product uz21who-c

    Asked by Jc.

    • Answer For the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer, the recommended temperature settings are as follows: Freezer Mode: Set between 10°F and -11°F (-12°C to -24°C). Fridge Mode: Set between 35°F and 46°F (2°C to 8°C). These settings ensure optimal performance whether you’re using it as a freezer or a refrigerator. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionDoes this unit have a lock?

    Asked by Russell.

    • Answer Yes, the Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer has a lock button to secure the control panel. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionHello Ours just got dropped off today. We waited the 2 hours to plug it in and it sounds like a semitruck is idling in the house. Can anything be done with this? Is it defective or something? Our old one wasn't this low droning. Help plz

    Asked by AL.

    • Answer I'm sorry to hear about the noise issue with your new freezer. It sounds quite frustrating, especially after waiting to set it up. Here are a few steps you can try to address the problem: 1. Check the Leveling: Ensure that the freezer is placed on a level surface. An uneven surface can cause vibrations and noise. Use a level to check and adjust the feet if necessary. 2. Clear Surroundings: Make sure there is enough space around the freezer for proper ventilation. Objects too close to the freezer can cause noise due to vibrations. 3. Inspect for Loose Parts: Sometimes, parts inside the freezer can become loose during transportation. Check if any shelves or drawers are not properly secured. 4. Allow Settling Time: Although you waited 2 hours, sometimes it can take a bit longer for the refrigerant to settle properly. Give it a bit more time to see if the noise reduces. I hope this helps! If you have any more questions or need further assistance, feel free to ask.

      Answered by InsigniaCustomerSupport