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  • QuestionWhat type of freon does this freezer use Thanks...

    Asked by Rudy.

    • Answer Thank you for your inquiry! The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification typically uses R600a refrigerant, also known as isobutane. R600a is a common and environmentally friendly refrigerant used in many modern freezers and refrigerators due to its lower global warming potential compared to older refrigerants like R134a. Keith | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionWhat is the swing of door?

    Asked by Anonymous.

    • Answer The Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer features a door handle on the left side, allowing the door to swing open from left to right. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionOur 21 inch Insignia upright freezer/refrigerator is in the garage here in Arizona. Do you sell any insulation cover for that unit? If not what do you suggest?

    Asked by Tommy.

    • Answer They are "Garage Ready". We purchased 2 for our Food Pantry.

      Answered by MrGriego

  • QuestionCan we order the bottom glass shelf alone? We ordered this fridge last year and our bottom shelf has cracked the glass is fine but the plastic is broken.

    Asked by Anonymous.

    • Answer Hi there! Thank you for reaching out. Yes, you can order just the bottom glass shelf. To better assist you in ordering this specific part, you can call our Insignia Customer Service Team at 877-467-4289. I hope this answers your question. If you have further questions, feel free to reach out. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionDo you have a manual defrost upright freezer?

    Asked by GR.

    • Answer Hi GR! The Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White is a versatile appliance that can function as both a freezer and a refrigerator. However, based on the information available, it does not appear to be a manual defrost model. On the other hand, this Insignia model appears to be a frost-free design2, which means it uses a heating element to prevent ice build-up, so you don’t have to manually defrost the freezer. This can be a convenient feature for many users. For more product information, please check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionHow many amps is the fridge?

    Asked by Lauren.

    • Answer Hi Luren! the rated currents amps of Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White is 1.8 amps. For more product information, please check the link below. |Angelica| Insignia products| https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionIs this a sub o- degree freezer ?

    Asked by Kevan.

    • Answer Hi Kevan! Yes, the Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White is capable of operating at sub-zero temperatures. It’s designed to work in temperatures from -17.8 to 43.3 degrees Celsius (Zero to 110 degrees Fahrenheit). This makes it suitable for storing a wide range of food items at safe freezing temperatures. Please remember to always check the specific storage requirements for different types of food. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionOur freezer is about 3 weeks old. The outside of the freezer is extremely hot. Our old freezer was not like that. What is causing that?

    Asked by Flipflopgal.

    • Answer Hi Flipflopgal, thank you for raising this concern about your new freezer. The outside of the freezer may be getting extremely hot due to a few possible reasons. One reason could be that the freezer is located in a confined or poorly ventilated space, inhibiting proper air circulation, leading to the exterior heating up. It's important to ensure that there is enough space around the freezer for proper ventilation and that the ventilation openings are clear of any obstructions or dust. Let us know if there is anything we can do to help. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionI would like to use this as a freezer. What temperature should i put to use it as a freezer

    Asked by Samara.

    • Answer Hi Samara! To answer your question, the temperature range of freezer mode is 10 degrees F to -11 degrees F and the temperature range of fridge mode is 35 degrees F to 46 degrees F. For more product information, please visit the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionWhat is the weight capacity per shelf?

    Asked by Mike.

    • Answer Factory said 40 pounds for a similar model 2 years ago.

      Answered by Anonymous

  • QuestionMy new freezer runs all the time and gets very hot on the side. Also very noisy. Is this normal?

    Asked by Mike.

    • Answer Hi Mike, thank you for bringing up your concerns about your Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer. It is completely normal for the side of the refrigerator to feel hot as there is a motor inside that works to keep the food cold by removing heat from the inside and releasing it outside. This process generates heat on the side of the refrigerator, causing it to feel warm to the touch. As for the noise, it is also normal as the metal parts expand and contract, and the refrigerant circulates throughout the system. Please let us know if you have any further questions or concerns. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452

      Answered by InsigniaCustomerSupport

  • QuestionI set the temperature to 35F and put a thermometer inside. The temperature fluctuate from 37 to 45, is this normal? I'm using the fridge for cold proofing my dough and because of the inconsistency of staying cold at 35, my dough overproofed. Help?

    Asked by Peggy.

    • Answer This is hard to answer. How much bread? One pound, or twenty? Icebox temp is affected by position/airflow, ambient temps, the (initial) temperature and mass of what you put into the fridge and how frequently you open the doors. Even high-end commercial freezers in supermarkets will fluctuate wildly under heavy use. An Energy Star rated home appliance will NOT perform like a laboratory grade cooler,

      Answered by Anonymous

  • Questiondoor can be reversible (change)

    Asked by mia.

    • Answer No. The door has a front-mount handle and an electronics harness that needs to be plugged into the door. Making the door reversible would really raise the price point, IMO.

      Answered by Anonymous

  • QuestionHow do you shoe the temperature inside the refrigerant?

    Asked by Jim.

    • Answer It shows the temperature on the outside of the door.

      Answered by KelvinG

  • QuestionIs there a manual for this Freezer

    Asked by Pete.

    • Answer Hi Pete, thank you for letting us know your concern. To get the manual of this Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer kindly go to this link: https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452 > Features > scroll down until you see the Manuals & Guide > User Manual. If you have further questions, feel free to contact us. Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionIs this freezer frost free?

    Asked by Mark.

    • Answer Hi Mark, thank you for your inquiry! Yes, Insignia™ - 21 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White (Model: NS-UZ21WH0) is a frost-free kind of freezer. You won’t need to worry about defrosting it because its design prevents ice buildup. For more information about this product, you may click this link and go to Product Specifications: https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452. Carlo | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionPurchased the Insignia upright convertible freezer/refrigerator. The temp on refrigerator mode was set at 35F. Inside is running at 40F. I was wondering why my milk was spoiled. Should I set the unit to freezer mode to get a lower temperature?

    Asked by Terri.

    • Answer Call Best Buy/ Geek Squad because the units selected temperature should be very close to temperature selected on the control panel not 5 degrees off.

      Answered by B52BB

  • QuestionWhat is the standard temperature to set the freezer on, to work as a meat/food freezer?

    Asked by MEF.

    • Answer 00

      Answered by FRIDGEFREEZERCOMBO