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Hi there! Thank you for reaching out. I understand you are having a hard time using the hose that came with your Insignia Portable Air Conditioner. For accurate assistance, please refer to the User’s Manual. This will help you better understand the Portable Air Conditioner. To access the User’s Manual, please click the link below, scroll down until you see FEATURES, then click it. Scroll down again to see the User’s Manual. Hope this helps! - Carl Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
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