We just bought the top load insignia washer.
The detergent runs out on the floor when we put it in the spot where detergent goes null

Question

We just bought the top load insignia washer.
The detergent runs out on the floor when we put it in the spot where detergent goes null

InsigniaCustomerSupport · Accepted Answer

I'm sorry to hear you're having trouble with your new Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. It sounds like there might be an issue with the detergent dispenser. Here are a few steps you can try to resolve this:

1. Check the Detergent Dispenser: Ensure that the detergent dispenser is properly seated and not damaged. Sometimes, if the dispenser is not correctly aligned, it can cause leaks.
2. Use the Correct Detergent: Make sure you are using high-efficiency (HE) detergent, as this washer is designed for HE detergents).
3. Avoid Overfilling: Do not overfill the detergent dispenser. Follow the manufacturer's recommendations for the amount of detergent to use.
4. Inspect for Blockages: Check for any blockages or debris in the detergent dispenser area that might be causing the detergent to overflow.

If these steps do not resolve the issue, it might be a good idea to contact Insignia customer support or Best Buy for further assistance. They can provide more specific troubleshooting steps or arrange for a technician to inspect the washer.

“We just bought the top load insignia washer. The detergent runs out on the floor when we put it in the spot where detergent goes”

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