“We just bought the top load insignia washer. The detergent runs out on the floor when we put it in the spot where detergent goes”
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I'm sorry to hear you're having trouble with your new Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. It sounds like there might be an issue with the detergent dispenser. Here are a few steps you can try to resolve this: 1. Check the Detergent Dispenser: Ensure that the detergent dispenser is properly seated and not damaged. Sometimes, if the dispenser is not correctly aligned, it can cause leaks. 2. Use the Correct Detergent: Make sure you are using high-efficiency (HE) detergent, as this washer is designed for HE detergents). 3. Avoid Overfilling: Do not overfill the detergent dispenser. Follow the manufacturer's recommendations for the amount of detergent to use. 4. Inspect for Blockages: Check for any blockages or debris in the detergent dispenser area that might be causing the detergent to overflow. If these steps do not resolve the issue, it might be a good idea to contact Insignia customer support or Best Buy for further assistance. They can provide more specific troubleshooting steps or arrange for a technician to inspect the washer.
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