“no longer drains. the hoses are clean and the drain pump is new. I try to start the drain and spin cycle it makes slight clicking and humming then doesn’t drain at all. When I stop the drain cycle it makes a loud click and suction releasing noise.”
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It sounds like you're experiencing a problem with your Insignia top load washer not draining properly, despite having clean hoses and a new drain pump. Here are a few troubleshooting steps you can try: 1. Check for Blockages: Even if the hoses look clean, there may still be blockages in the drain filter or in the pump itself. Make sure to check and clean the drain filter, if your model has one. 2. Inspect the Drain Pump: Since the pump is new, ensure that it is properly installed and that the electrical connections are secure. Sometimes, a loose connection can cause a malfunction. 3. Verify the Power Supply: Ensure that the washer is receiving adequate power. Sometimes, a voltage issue can lead to the humming and clicking sounds you hear. 4. Look for Obstructions in the Drum: Check the washer drum for any items that could be obstructing drainage. A foreign object may be stuck in the pump or drain hose. 5. Test the Lid Switch: If the lid switch is faulty, the washer may not be able to operate properly. Check if the lid switch clicks when you close the lid. 6. Examine the Control Board: If everything else checks out, there may be an issue with the control board that needs professional attention. 7. Error Codes: If your washer has a digital display, check for any error codes that may indicate the problem. If you've gone through all these steps and the issue persists, it may be best to contact Insignia customer support or a qualified appliance repair technician for further assistance.
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