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Hello Dharma, We're very sorry to read you are experiencing this issue with one of our products. I apologize for the inconvenience that this matter has caused you. For the manual, please click the below: https://files.bbystatic.com/GQxBTSF%2BiY6LUsJSm7eSFQ%3D%3D/User%2BGuide or https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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