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Hi Tisha, Check your headphone jack If there is some object that is blocking on it. For the tv volume, check the Speakers setting on the TV. Ensure TV Speakers is selected. Increase the volume of the TV. If using a set-top box with a volume control, increase the volume of the set-top box. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://insigniaproducts.com
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