“Hi we purchased this to use at work in an urgent care clinic. We can hear the patients and none of them can hear us. We changed the channels, the volumes, tried on different phones...etc.”
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The warranty is for 1 year. Please take your original receipt and the Product to any Best Buy store. For product support, please visit https://www.insigniaproducts.com/email-us
Sorry, there was a problem. Please try again later.I thought my headset was damaged because I couldn’t hear or people couldn’t hear me, I made some test calls by changing the audio level slider control till I found what level works best. If that doesn’t work, it’s possible the headset is damaged, you might need to replace it for a new one.
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