Hi we purchased this to use at work in an urgent care clinic. We can hear the patients and none of them can hear us. We changed the channels, the volumes, tried on different phones...etc. null

Question

InsigniaCustomerSupport · Accepted Answer

The warranty is for 1 year. Please take your original receipt and the Product to any Best Buy store. For product support, please visit https://www.insigniaproducts.com/email-us

Cookingit · Answer

I thought my headset was damaged because I couldn’t hear or people couldn’t hear me, I made some test calls by changing the audio level slider control till I found what level works best. If that doesn’t work, it’s possible the headset is damaged, you might need to replace it for a new one.

Answered by Cookingit 4 years ago

Verified Purchase

“Hi we purchased this to use at work in an urgent care clinic. We can hear the patients and none of them can hear us. We changed the channels, the volumes, tried on different phones...etc.”

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