“I just bought this remote for my TCL model: 50S4550G and it did not work right out of the box like the internet said. It is a google tv: is that why it is not working?”
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Hello, Thank you for your question. This remote is designed specifically for Roku TV models. While it lists compatibility with brands like Hisense, Insignia, and TCL, it only works with TVs that use the Roku operating system. Your TCL 50S4550G runs Google TV, so the remote will not work with that model. You can contact Best Buy at 1‑888‑237‑8289 for help finding a compatible remote. Andres | Insignia
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