Questions & Answers
- Model:
- NS-RMTSNY21
- |
- SKU:
- 6447937
Q: QuestionWhich button is used to make a voice command?
Asked by Chip.
- A:Answer Thank you for your inquiry! The Insignia™ Replacement Remote for Sony TVs (model NS-RMTSNY21) does not have a dedicated voice command button. It is designed to control most Sony TVs and can be programmed to control soundbars and other audio devices. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Answered by InsigniaCustomerSupport

Q: QuestionCan I use this remote for my Sony str dh590 receiver?
Asked by Sonystrdh590.
- A:Answer Thank you for your inquiry! The Insignia™ Replacement Remote for Sony TVs (model NS-RMTSNY21) is primarily designed to work with Sony TVs. While it can control the volume of many soundbars and audio receivers, it is not specifically designed to work with the Sony STR-DH590 receiver. For the best experience with your Sony STR-DH590 receiver, I recommend using the original remote that came with the receiver or a universal remote that explicitly supports audio receivers. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs it compatible with Sony TV Model: KDL-32BX300?
Asked by KP.
- A:Answer Hello KP! Yes, the NS-RMTSNY21 remote control is compatible with the Sony TV Model: KDL-32BX300. This remote is designed to work with various Sony TV models, including the KDL-32BX300. Jeth | Insignia Support.
Answered by InsigniaCustomerSupport

Q: QuestionWill this remote connect with a Sonos Ray soundbar?
Asked by Chris.
- A:Answer Thank you for your question! The Insignia™ Replacement Remote for Sony TVs is primarily designed to work with Sony TVs and can also control the volume of many soundbars and audio receivers. However, it is not specifically designed to work with the Sonos Ray soundbar. For the best experience with your Sonos Ray soundbar, I recommend using the Sonos app or the original remote that came with your soundbar. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionWill it work with Sony - 65" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024)
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out. Yes, this remote is compatible with your Sony TVs. However, please note that the number buttons on the remote are designed for programming with a set-top box. I hope this information is helpful. If you have any further questions, please feel free to ask. - Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionI have a Sony Multichannel AV Receiver will this remote work, I have the receiver hooked up with my LG television
Asked by Marie.
- A:Answer Hello! Thank you for reaching out. Yes, this will work with your current audio receiver. However, please note that it cannot be used with both your TV and audio receiver simultaneously. I hope this information is helpful to you.- Carl | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionJust bought the remote yesterday, and can't figure out what all of the buttons do. I don't know what the remote is capable of doing -- such as setting up voice activation. Where can I find detailed instructions on how to use this remote please?
Asked by Janna.
- A:Answer There is a Quick Set up guide that comes with the remote and includes essential steps for installation and programming. It covers how to set up the remote to control your TV and any additional devices like soundbars. You can also download it through the Best Buy website. If you need further assistance, kindly reach out to Insignia Support. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionI have a older Sony Smart tv. Lost the original remote. Cannot get the enhancement demo loop off of screen, keeps popping up every time the tvis turned on. The tvi is probably 8 yrs old. The model number for tv is KDL40R510C,and the remote number is RMTTX
Asked by Oscar.
- A:Answer I understand how frustrating that can be! Here’s how you can turn off the demo mode on your Sony TV model KDL40R510C: 1. Using the TV Buttons: - Press and hold the CH/INPUT button on the TV for more than 10 seconds. You should see a message saying "Demo mode: Off" appear on the screen 2. Using the Replacement Remote: - If you have the Insignia™ replacement remote, press the Home button. - Navigate to Settings > Preferences > Retail mode settings. - Set both Picture reset mode and Demo mode to Off. If these steps don’t work, you might need to reset the TV to its factory settings. Here’s how: 1. Factory Reset: - Press the Home button on the remote. - Go to Settings > System Settings > Customer Support > Factory Settings. - Follow the on-screen instructions to complete the reset. I hope this helps! Let me know if you need any further assistance.
Answered by InsigniaCustomerSupport

Q: QuestionWill this remote with a fire stick to get Netflix
Asked by TBone.
- A:Answer We appreciate your interest in our products! The Insignia™ Replacement Remote for Sony TVs is designed specifically for Sony TVs and may not be directly compatible with a Fire Stick -Paul | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionSony led kd55x750h, will this tv work with this remote?
Asked by Omni1.
- A:Answer Hello Omni1! Yes, the Insignia™ Replacement Remote for Sony TVs (NS-RMT3D21) is compatible with a wide range of Sony TV models, including the Sony LED KD-55X750H. This remote is designed to work seamlessly with most Sony TVs, providing you with the essential functions you need. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-device-universal-remote-black/6495829.p?skuId=6495829
Answered by InsigniaCustomerSupport

Q: QuestionWill this remote work with my Sony bravia KDL-32L5000 manufacturd 1/2009
Asked by Chris166.
- A:Answer Hi Chris166! Yes, the Insignia™ Replacement Remote for Sony TVs (NS-RMTSNY21) should work with your Sony Bravia KDL-32L5000 manufactured in January 2009. This remote is designed to be compatible with nearly all Sony TVs, including older models like yours. If you have any other questions or need further assistance, feel free to ask! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Answered by InsigniaCustomerSupport

Q: QuestionWill this work with a 2023 Bravia KD50X77L and also Dish Network? Asking for my dad.
Asked by Baa.
- A:Answer Hi Baa! The Insignia™ - Replacement Remote for Sony TVs - Black is pre-programmed to control most Sony TVs1. Therefore, it should work with the 2023 Bravia KD50X77L23. As for compatibility with Dish Network, most Dish remotes are compatible with Insignia TVs4. However, the surest way to ensure compatibility is by using a certified DISH remote. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Answered by InsigniaCustomerSupport

Q: QuestionWill this work with a 2023 Bravia KD50X77L and also Dish Network? Asking for my dad.
Asked by BA.
- A:Answer Hi Insignia Customer! Thank you for inquiring about our Insignia™ - Replacement Remote for Sony TVs. This remote should work on your Sony Bravia KD50X77L TV but we cannot assure that this would also work with the Dish network since this is only intended to work on Sony Brand TVs. I hope this helps. Please let us know if you need further assistance. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionI have a 48 inch Bravia. I don’t have line of sight to the tv receiver on the bottom of the frame. Will this work without line of sight?
Asked by Coach45t.
- A:Answer Yes it will work
Answered by Hadj
Q: QuestionDo I need batteries What size?
Asked by Push.
- A:Answer Hello Push, thank you for bringing your concerns to our attention. The Insignia™ - Replacement Remote for Sony TVs requires two double AA batteries to operate. If you need further assistance, do not hesitate to reach us out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-sony-tvs-black/6447937.p?skuId=6447937
Answered by InsigniaCustomerSupport

Q: Questiondoes this work with a bravia kdl 40s3000
Asked by MichaeljB.
- A:Answer Hi koot! Yes, it will work with your Bravia. JC | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionI own a Paradigm Soundbar. Do you have a code that will work with that?
Asked by Paradigm.
- A:Answer No my friend, I don't have any Code ... Tht control used automatically
Answered by JoelF
Q: QuestionI can't get a NS-RMTSNY21 link to a Sony Visio TV after several efforts. Any ideas.
Asked by Keeffg54.
- A:Answer Hello Keeffg54, We are sorry to read you are experiencing this issue with one of our products. Please follow the steps below: 1. Make sure that your TV is on and not in standby mode. 2. On your new remote, hold down red and blue buttons until the power button LED blinks twice. 3. Point your new remote towards the TV, then press and hold the power button. 4. As soon as your TV turns off, immediately release the power button. The LED blinks twice. Note: You have three seconds to release the power button before your remote sends a different code to your TV. 5. Use the power button to turn on your TV, then test the other buttons. 6. If one or more buttons don’t work as you expect, repeat steps 1 through 5 using the MENU or INFO button instead of the power button. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionWill this one work with an LG tv?
Asked by Gclarke80.
- A:Answer Hi there, Sadly, it will not work with LG TV. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

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