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Hello Susan80, thank you for bringing up your concern. If your Insignia Microphone is not functioning properly, here are some troubleshooting steps you can try on your end: Check the volume levels of your computer's speakers. Ensure that your computer's speakers are not muted either in the operating system or on the speakers themselves. Verify your operating system's audio input settings. Check the microphone's volume and on/off settings. Try to restart your computer. If you need further assistance, do not hesitate to reach us. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-usb-microphone/6063105.p?skuId=6063105
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