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Hi. The LOAD message means the speaker is updating the software. It could take several hours depending on the internet connection. For any additional support please call us at 877-467-4289. Alex - Insignia Products
Sorry, there was a problem. Please try again later.I unplugged it, plugged back in, then relaunched the app and everything was fine since. Must be a first time setup issue.
Sorry, there was a problem. Please try again later.
