A:AnswerI think you should bring it back to Best Buy. Ask Greek Squad to take a look at it. Even those you have try to reset it, and it didn’t work. Best Buy should do something about it for you.
A:AnswerSounds like it is trying to update the firmware. How long does it keep trying and how fast is the wireless that speaker is connected to? I really wouldn't suggest contacting phone support as they are TOTALLY clueless. I have had decent luck with web/chat support though
A:AnswerWhen I've had that problem It somehow disconnected from the internet or my phone. Check your app & make sure it's still connected & check your Bluetooth & make sure it's connected to your phone if you're trying to play something off your phone. It's not very often it happens. I've had mine a year & ive had it happen maybe twice.
A:AnswerNot sure if this will help, but wanted to make sure that you are trying to add the additional lights via Google Home on your phone and not using the C by GE app. I have this speaker and currently have 4 C by GE Sleep bulbs in my home that are currently connected and working. Granted I also have multiple Google Home Minis and a Home Hub throughout the house, but I believe the main thing that was needed was to make sure that I the used Google Home app on my phone to find and add the bulbs. Two of the C By GE bulbs are in rooms with the insignia speaker and no Google Home devices. I do believe that the C by GE bulbs connect via bluetooth and I think that was a limitation with this speaker, but using your phone and the Google Home app should help. On a side note, if you want to try a different bulb, I would recommend the WiZ bulbs, they are priced right and I have had better success with mine as they are wifi bulbs. Not sure if BB sells those as I got mine from a local warehouse store.
A:AnswerI have 13 bulbs, as far as I knew the units themselves don't have a limit on bulbs since it just sees whatever is on your account. 9 of my bulbs are the Merkury brand from Walmartand 3 are the ones that came with my smartthings bundle. I have one Kasa bulb also. You link your account to the speakers and the assistant, not the items themselves
A:Answeryou need to call Insignia and get them to send a firmware update. I had to call because my alarm wasn't working as well. Now it works. the temp display still does not work though???
