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Hi Jasmine, When you have these headphones plugged into a device such as a pone, the audio will come out of them rather than the phone. This is of course because the phone is detecting a 3rd party device taking over the audio output. If you want to hear the audio from your phone, you will need to unplug the headphones. - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Sorry, there was a problem. Please try again later.If it’s connected to your phone you have to hear through the headset and not the phone
Sorry, there was a problem. Please try again later.
