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Hey there, you may need to access your privacy settings on the computer and allow access to the microphone. Please try this. If this doesn't work please make sure the cable is all the way in the microphone's port. There is a chance the cable is faulty and in order to know this, you will have to replace it with a different USB-A to USB-C you have lying around (if you do not have one that's okay). If none of these work please contact us for help. We will be sure to figure out a solution and get you up and running. -JLab Audio
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